Research Specialist

Solvo S.A.S; Medellín; On-site; COP 24,000,000 - 36,000,000; Full time

Job summary

SOLVO S.A.S is hiring a Client Solutions Associate in Medellín to help clients maximize the value of our software solutions. You will partner with clients to understand their needs, support implementations, and deliver outstanding service.

The role requires advanced English, at least 1 year of customer service experience, strong communication, and the ability to multitask in a fast-paced environment. Proficiency with Microsoft Office is expected, and you will work with internal teams on product

Qualifications

• Advanced English (written and spoken).
• Minimum 1 year of Customer Service experience.
• Strong communication and interpersonal skills.
• Excellent problem-solving and analytical abilities.
• Ability to multitask in a fast-paced environment.
• Experience with Microsoft Office (Outlook, Teams, Excel, Word, PowerPoint).

Responsibilities

• Partner with clients to understand their needs and provide customized solutions.
• Support platform implementations and product services to ensure client success.
• Respond to client inquiries via phone and email with professionalism and efficiency.
• Conduct training sessions, testing, troubleshooting, and ongoing support.
• Manage cases, tasks, and documentation to keep projects organized and on track.
• Collaborate with internal teams on software releases and continuous improvements.
• Deliver outstanding customer service while building strong client relationships.

Skills

Advanced English

Communication skills

Interpersonal skills

Multitasking

Microsoft Office

Tools

Microsoft Office

Job description

We're Hiring: Client Solutions Associate

Are you passionate about helping clients, solving problems, and delivering exceptional customer experiences? Join our growing team as a Client Solutions Associate and play a key role in helping clients maximize the value of innovative software solutions.

What You'll Do

• Partner with clients to understand their needs and provide customized solutions.
• Support platform implementations and product services to ensure client success.
• Respond to client inquiries via phone and email with professionalism and efficiency.
• Conduct training sessions, testing, troubleshooting, and ongoing support.
• Manage cases, tasks, and documentation to keep projects organized and on track.
• Collaborate with internal teams on software releases and continuous improvements.
• Deliver outstanding customer service while building strong client relationships.

What We're Looking For

• Advanced English level (written and spoken).
• Minimum 1 year of Customer Service experience.
• Strong communication and interpersonal skills.
• Excellent problem-solving and analytical abilities.
• Ability to multitask and work in a fast-paced environment.
• Experience with Microsoft Office (Outlook, Teams, Excel, Word, PowerPoint).
• Quick learner with a positive, team-oriented attitude.