Customer Support Specialist

Movate; Perímetro Urbano Barranquilla; Presencial; COP 24.000.000 - 42.000.000; Jornada completa

Descripción de la vacante

Movate in Colombia seeks a Customer Support Specialist to deliver world-class support across chat and email, helping customers thrive with a hospitality mindset and a rapidly expanding hardware and software suite.

You will use product knowledge to resolve cases, work with technical tools, and continue learning through trainings and knowledgebase articles while balancing priorities in a fast-paced environment.

Formación

• 1 year of experience in customer service (B2B strongly preferred).
• Excellent spoken, comprehension and written English (B2/B2+).
• Experience answering incoming phone calls and using ticketing systems.
• Open to schedules that may include weekends and holidays.
• Experience in the tech industry or for a SaaS company is a plus.

Responsabilidades

• Provide world-class support by answering customer questions via chat and email.
• Resolve solutions and craft accurate, timely outcomes for customers.
• Coordinate the customer response in line with company values.
• Expand knowledge weekly through trainings and knowledgebase articles.
• Operate independently while managing competing priorities in a dynamic environment.
• Demonstrate strong communication, organizational, and influencing skills.

Conocimientos

Phone support

English proficiency

Customer service

Weekend availability

Tech/SaaS experience

Herramientas

Ticketing systems

Descripción del empleo

As a Customer Support Specialist, you will provide a world-class experience to our customers through answering incoming customer questions from multiple channels such as chat and email. You are driven with purpose to resolve solutions and act as an expert to help customers thrive. You are hungry to learn, deliver a hospitality mindset, and are excited to showcase our rapidly expanding hardware and software suite.

Responsibilities:

• Leverage product knowledge and customer service skills to answer casework from Customers.
• Deliver a top tier customer support experience through creative problem-solving, tickets and consistent probing, to craft accurate & timely outcomes for Customers.
• Conduct procedures to escape and coordinate the customer response in accordance with values.
• Expand your knowledge of client hardware and software weekly through professional development time, trainings, knowledgebase articles, and the experience gained from performing the roll.
• Success operating independently and navigating competing priorities in a constantly changing
• Proven track record of success navigating and troubleshooting technical tools.
• Strong communication, organizational, and influencing skills.

Skill sets Required:

• Experience answering incoming phone calls and ticketing systems.
• Excellent Oral, Comprehension and Written skills in English Language with B2/B2+ proficiency per communication standards.
• 1 year of experience in customer service, (Business-To-Business strongly preferrable).
• Open to schedules that may include weekends, holidays.
• Experience working in the tech industry or for a SaaS company.