Technical Support Representative

Sociants; Bogotá ciudad; On-site; COP 33,480,000 - 44,640,000; Full time

Job summary

A tech solution provider based in Bogotá seeks a candidate for a role focused on client assistance using their platform. Key responsibilities involves addressing client inquiries and troubleshooting issues effectively. Applicants should hold a bachelor’s degree in business administration or IT, with skills in MS Office, CRM platforms, and a solid understanding of troubleshooting commands. The ideal candidate will excel in communication, problem-solving, and be able to manage multiple projects concurrently.

Qualifications

• Previous experience with team viewer or similar solutions.
• Ability to work independently.
• Excellent verbal and written communication skills.
• Good problem-solving skills.
• Basic command prompt/ Terminal usage for troubleshooting.

Responsibilities

• Assist the client in the use of the platform.
• Clarify doubts or questions.
• Address problems 'bugs' effectively.
• Listen to comments and suggestions from customers.
• Provide solutions to possible problems or needs.
• Other tasks assigned according to operational needs.

Skills

Project management skills

Customer service and team-work oriented

Leadership

Critical thinking and problem-solving skills

Attention to detail

Skills in persuasion

Organizational, planning, and documentation skills

Ability to work on multiple projects in various stages simultaneously

Education

Bachelor’s degree in business administration or IT related fields

Tools

MS Outlook

Excel

Word

CRM platforms

Job description

Responsibilities

• Assist the client in the use of the platform.
• Clarify doubts or questions.
• Address problems "bugs" effectively.
• Listen to comments and suggestions from customers.
• Provide solutions to possible problems or needs.
• Other tasks assigned according to operational needs.

Requirements

Bachelor’s degree in business administration or IT related fields.

Proficiency in MS Outlook, Excel, and Word.

Previous experience with team viewer or similar solutions.

Ability to work independently.

Excellent verbal and written communication skills.

Good problem-solving skills.

Experience using CRM platforms.

Basic command prompt/ Terminal usage for troubleshooting (ping, ipconfig, telnet, etc.)

Skills and Knowledge

• Project management skills
• Customer service and team-work oriented
• Leadership
• Critical thinking and problem-solving skills
• Attention to detail.
• Skills in persuasion
• Organizational, planning, and documentation skills
• Ability to work on multiple projects in various stages simultaneously.