Remote US SaaS Account Manager - Growth & Retention

Nearshore Business Solutions; Bogotá ciudad; Remote; COP 69,802,000 - 104,704,000; Full time

Job summary

Nearshore Business Solutions seeks an Account Manager to remotely serve US-based SaaS clients. You will manage relationships, uncover growth opportunities, and drive revenue while supporting overall customer experience.

Responsibilities include managing US software accounts, conducting discovery calls, delivering demos, negotiating terms, and maintaining CRM records. Requires 2+ years of SaaS sales and English fluency, with ET alignment.

Qualifications

• 2+ years closing B2B software deals into the U.S. market.
• Proven success growing and managing customer accounts in a SaaS setting.
• Ability to work full U.S. Eastern Time hours from a home office.
• Excellent verbal English communication and negotiation skills.
• Experience with Claude workflows is a plus.

Responsibilities

• Build and manage relationships with U.S.-based B2B software companies.
• Serve as the primary contact for customer needs and requests.
• Conduct discovery and account review calls to identify needs and expand opportunities.
• Deliver product demonstrations tailored to existing requirements and expansion potential.
• Negotiate terms and support account expansion while maintaining relationships.
• Maintain accurate opportunity tracking and CRM records using Salesforce and other tools.
• Collaborate with internal teams using Outreach, Gong, LeadIQ, Notion, and Slack to maximize productivity.

Skills

Fluent English

High-volume SaaS

Customer relationships

Tools

Salesforce

Outreach

Gong

LeadIQ

Claude

Notion

Google Workspace

Slack

Job description

Nearshore Business Solutions seeks an Account Manager to remotely serve US-based SaaS clients. You will manage relationships, uncover growth opportunities, and drive revenue while supporting overall customer experience.

Responsibilities include managing US software accounts, conducting discovery calls, delivering demos, negotiating terms, and maintaining CRM records. Requires 2+ years of SaaS sales and English fluency, with ET alignment.