Remote Travel Concierge & Client Experience Specialist

Rudybtravel; Colombia; Remote; COP 30,000,000 - 54,000,000; Full time

Benefits offered by this job

Remote work

Travel perks

Professional growth

Job summary

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey. In this client-facing role, you will be the trusted contact—from initial booking to post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

The role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or related service.
• Strong organizational skills and attention to detail.
• Comfortable learning new systems and booking platforms.
• Reliable, proactive, and able to manage multiple client requests.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly to client inquiries via phone, email, and messaging.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.

Skills

Communication

Customer service

Organization

Tech-savvy

Multitasking

Travel enthusiasm

Tools

Booking platforms

Job description

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey. In this client-facing role, you will be the trusted contact—from initial booking to post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

The role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.