Remote Travel Concierge & Client Support Specialist

Rudybtravel; Cartagena de Indias; Remote; COP 103,700,823 - 149,069,933; Full time

Benefits offered by this job

100% remote work

Professional growth

Travel perks

Training and development

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients throughout their travel journey—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This remote, client-facing role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Qualifications

• Experience in customer service, travel, hospitality, or related fields.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new booking systems.
• Reliable, proactive, and able to manage multiple client requests.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Verbal communication

Written communication

Customer service experience

Organizational skills

Tech-savvy

Multitasking

Travel interest

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients throughout their travel journey—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This remote, client-facing role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.