Remote Technical Support Consultant, Networking & VPN

SupportYourApp; Bogotá; Remote; COP 136,081,000 - 213,841,000; Full time

Benefits offered by this job

Flexible schedule

Remote work

USD compensation

Referral rewards

Work-life balance

Leadership development

Job summary

SupportYourApp is seeking a Technical Support Consultant to join our global Intelligent Support-as-a-Service team. You will deliver outstanding technical support via emails and chats, build lasting customer relationships, and stay current with evolving tools and technologies.

You'll communicate with developers and cross-functional specialists while supporting clients in multiple languages. A fully remote role with USD compensation and international collaboration awaits.

Qualifications

• Excellent English communication (C1+).
• Experience in a technical support role.
• Networking experience (IPsec Tunnels, DNS, packet tracing, ports, firewall).
• Understanding of Network infrastructure (VPN, routing, split tunneling, WireGuard tunnels).
• Understanding of network protocols (OpenVPN, IKEv2, WireGuard).
• Ability to read log files.
• Familiarity with Windows, Linux, MacOS, Android and iOS.

Responsibilities

• Deliver outstanding technical support via emails and chats;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

Skills

Networking

Network infrastructure

OpenVPN

IKEv2

WireGuard

Log analysis

Windows

Linux

MacOS

Android

iOS

Tools

AWS

Azure

G-Suite

Job description

SupportYourApp is seeking a Technical Support Consultant to join our global Intelligent Support-as-a-Service team. You will deliver outstanding technical support via emails and chats, build lasting customer relationships, and stay current with evolving tools and technologies.

You'll communicate with developers and cross-functional specialists while supporting clients in multiple languages. A fully remote role with USD compensation and international collaboration awaits.