Remote Technical Support Consultant – Networking & VPN
Supportyourapp-1
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Vantaggi offerti da questo lavoro
Descrizione del lavoro
SupportYourApp is seeking a Technical Support Consultant to join our global team. You will assist clients with secure access setup, configure MFA for VPN, and troubleshoot networking issues across Windows, macOS, Linux, Android and iOS in a remote, international setting.
You will analyze traffic, read log files, and guide customers to optimize performance while maintaining security and a high level of service. This role emphasizes proactive problem solving.
Competenze
- Solid knowledge of networking including IPsec, DNS, ports and firewalls.
- Experience with VPNs, routing, split tunneling, and WireGuard.
- Ability to read log files and troubleshoot issues.
- Comfort with Windows, Linux, macOS, Android and iOS.
Mansioni
- Assist clients with setup and troubleshooting secure private access solutions.
- Help configure and troubleshoot MFA for VPN and private access.
- Analyze network traffic to identify bottlenecks and suggest improvements.
- Advise on bandwidth allocation for VPN users to ensure reliability.
- Analyze log files to investigate issues and root causes.
- Provide technical guidance across operating systems.
- Collaborate with clients and technical teams to resolve issues and ensure smooth user experience.
Conoscenze
Descrizione del lavoro
SupportYourApp is seeking a Technical Support Consultant to join our global team. You will assist clients with secure access setup, configure MFA for VPN, and troubleshoot networking issues across Windows, macOS, Linux, Android and iOS in a remote, international setting.
You will analyze traffic, read log files, and guide customers to optimize performance while maintaining security and a high level of service. This role emphasizes proactive problem solving.
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