Global Remote Technical Support Consultant

Supportyourapp-1; Medellín; Remoto; COP 136.288.000 - 194.698.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work

USD compensation

Flexible schedule

Descrizione del lavoro

SupportYourApp is hiring a Technical Support Consultant to help clients set up and troubleshoot secure private access solutions, including MFA for VPNs. You will work remotely from your home office, joining a multicultural, multilingual team serving clients worldwide.

Candidates should have strong networking knowledge (IPsec, VPNs, WireGuard), log analysis skills, and experience across Windows, Linux, macOS, iOS, and Android.

Competenze

• Solid networking knowledge: IPsec tunnels, DNS, ports, and firewalls.
• Understand VPNs, routing, and split tunneling.
• Ability to read logs to troubleshoot issues.
• Experience with Windows, Linux, macOS, iOS, Android.

Mansioni

• Assist clients with setup and troubleshooting secure private access.
• Configure and troubleshoot MFA for VPNs and access solutions.
• Analyze network traffic for bottlenecks and performance.
• Advise on bandwidth allocation for VPN users.
• Analyze logs to identify root causes.
• Provide guidance across operating systems.
• Collaborate with clients and technical teams to resolve issues.

Conoscenze

Networking basics

VPNs

Log analysis

Cross‑platform support

Analytical thinking

Strumenti

OpenVPN

WireGuard

DNS tools

Descrizione del lavoro

SupportYourApp is hiring a Technical Support Consultant to help clients set up and troubleshoot secure private access solutions, including MFA for VPNs. You will work remotely from your home office, joining a multicultural, multilingual team serving clients worldwide.

Candidates should have strong networking knowledge (IPsec, VPNs, WireGuard), log analysis skills, and experience across Windows, Linux, macOS, iOS, and Android.