Remote Technical Support Consultant: VPN & MFA Expert

SupportYourApp; Metropolitana; Remoto; COP 136.288.000 - 214.168.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible schedule

Fully remote cooperation

USD compensation

Inclusive international environment

Referral rewards

Work-life balance with health policy

Supportive leadership and professional

Self-development opportunities

Descrizione del lavoro

SupportYourApp is seeking a Technical Support Consultant to join a global team delivering Intelligent Support-as-a-Service. You will assist clients with secure access solutions, MFA for VPN, and performance tuning while supporting multiple operating systems.

The role emphasizes a proactive, analytical approach in a fully remote, international setting with compensation in USD and opportunities for growth.

Competenze

• Solid knowledge of networking concepts including IPsec tunnels, DNS, packet tracing, ports and firewall functionality.
• Understanding of VPNs, routing, split tunneling, and WireGuard connectors.
• Ability to read and analyze log files to troubleshoot issues.
• Proficient with Windows, Linux, macOS, Android and iOS.
• Strong analytical thinking and proactive attitude.

Mansioni

• Assist clients with setup and troubleshooting of secure private access solutions.
• Configure and troubleshoot MFA for VPN and private access.
• Analyze network traffic to identify bottlenecks and suggest improvements without compromising security.
• Advise on bandwidth allocation for VPN users to ensure reliable connections.
• Analyze log files to investigate issues and identify root causes.
• Provide guidance and troubleshooting across different operating systems.
• Collaborate with clients and technical teams to resolve issues and ensure a smooth user experience.

Conoscenze

Networking concepts

VPNs

Log analysis

Windows

Linux

macOS

Android

iOS

Analytical thinking

Proactive attitude

Internet speeds

Strumenti

OpenVPN

IKEv2

WireGuard

DNS

IPsec

AWS

Azure

Descrizione del lavoro

SupportYourApp is seeking a Technical Support Consultant to join a global team delivering Intelligent Support-as-a-Service. You will assist clients with secure access solutions, MFA for VPN, and performance tuning while supporting multiple operating systems.

The role emphasizes a proactive, analytical approach in a fully remote, international setting with compensation in USD and opportunities for growth.