Remote Enterprise Tech Support Specialist

Supportyourapp-1; Puerto Bogotá; Remote; COP 188,816,000 - 283,224,000; Full time

Benefits offered by this job

Remote work

USD salary

International team

Referral bonuses

Work-life balance

No time-tracking

Job summary

SupportYourApp is seeking a Technical Support Consultant to join our global team. You will lead onboarding, troubleshoot connectivity, and guide client IT admins across multi-cloud and on-prem environments. You will also analyze logs, resolve complex issues, and coordinate with engineering for rapid resolutions.

We expect 2+ years in technical support, strong English (C1), and hands-on experience with LDAP/AD, PowerShell, and cloud platforms. This is a remote role with a fixed schedule in EDT.

Qualifications

• 2+ years in technical support or TAM roles handling B2B software.
• Strong knowledge of cloud storage, security, and data access across SaaS/IaaS.
• Experience with enterprise access controls and logging platforms.

Responsibilities

• Lead client onboarding, data scanning, and environment discovery troubleshooting.
• Diagnose and resolve connectivity issues for secure metadata collection across data systems.
• Audit service logs and guide client IT teams on directory fixes and access controls.
• Translate telemetry into actionable guidance for client IT admins and engineers.
• Document and escalate unresolved product issues to internal engineering for rapid resolution.
• Provide high-touch technical support across email, tickets, and occasional live sessions.

Skills

English C1

Technical Support

B2B Software

Cloud Security

Troubleshooting

Customer focus

Tools

LDAP

Active Directory

PowerShell

kubectl

SQL

Job description

SupportYourApp is seeking a Technical Support Consultant to join our global team. You will lead onboarding, troubleshoot connectivity, and guide client IT admins across multi-cloud and on-prem environments. You will also analyze logs, resolve complex issues, and coordinate with engineering for rapid resolutions.

We expect 2+ years in technical support, strong English (C1), and hands-on experience with LDAP/AD, PowerShell, and cloud platforms. This is a remote role with a fixed schedule in EDT.