Remote Technical Support Agent for Customs Platform

RAM BPO ?; Medellín; Presencial; COP 89.355.922 - 125.098.291; Jornada completa

Descripción de la vacante

RAM BPO in Medellín is hiring a Technical Support I to be the first point of contact for clients using our customs clearance platform. This remote position requires you to troubleshoot software issues, assist clients, and solve tariff-related questions effectively.

The ideal candidate should possess English B2+ skills, basic IT knowledge, and excellent communication and problem-solving abilities. If you're ready to make an impact, apply now!

Formación

• B2+ level in English is required.
• Basic knowledge of operating systems, networks, and firewalls.
• Experience in back-office roles is a plus.

Responsabilidades

• Act as the first point of contact for clients using the customs clearance platform.
• Troubleshoot software issues and assist clients through processes.
• Solve tariff-related questions and ensure smooth operations.
• Build strong relationships with clients.

Conocimientos

English B2+

Basic IT knowledge (OS, networks, firewalls)

Great communication skills

Problem-solving skills

Team-player mindset

Descripción del empleo

RAM BPO in Medellín is hiring a Technical Support I to be the first point of contact for clients using our customs clearance platform. This remote position requires you to troubleshoot software issues, assist clients, and solve tariff-related questions effectively.

The ideal candidate should possess English B2+ skills, basic IT knowledge, and excellent communication and problem-solving abilities. If you're ready to make an impact, apply now!