Insurance Tech Support Specialist — Fast-Paced Training

RAM BPO ?; Medellín; On-site; COP 29,016,000 - 32,364,000; Full time

Benefits offered by this job

Lunch during training

Office in El Poblado, Medellín

International team

Structured onboarding

Job summary

RAM BPO is seeking an organized client operations assistant in Medellín for a US-based commercial insurance tech company. You'll handle client–carrier requests, intake submissions, CRM logging, and proactive communication.

English must be strong (B2+), you’ll work with an international team, train during a 5-day onboarding, and enjoy a structured schedule Monday–Friday with a generous training stipend and onsite office in El Poblado.

Qualifications

• Strong written and verbal English at a B2+ level for client emails.
• Able to manage multiple cases with attention to detail.
• Familiarity with CRMs and learning new tools quickly.
• Sense of urgency and proactive communication.

Responsibilities

• Process client–carrier inquiries and translate into clear language.
• Complete intake applications and rework submissions as needed.
• Log documents, communications and notes in the CRM.
• Monitor inbox, provide status updates and flag urgent items.

Skills

Strong English (B2+)

Organized

Fast learner

Proactive communicator

Tools

CRM software

Internal messaging tools

Job description

RAM BPO is seeking an organized client operations assistant in Medellín for a US-based commercial insurance tech company. You'll handle client–carrier requests, intake submissions, CRM logging, and proactive communication.

English must be strong (B2+), you’ll work with an international team, train during a 5-day onboarding, and enjoy a structured schedule Monday–Friday with a generous training stipend and onsite office in El Poblado.