Remote Tech Account Manager - Client Enablement

Formulated Automation; Sur; A distancia; COP 279.320.000 - 394.335.000; Jornada completa

Descripción de la vacante

Formulated Automation is seeking a Technical Account Manager to support customer relationships and coordinate project execution in a technology-driven environment. This client-facing role emphasizes clear communication, coordination among customers, engineering teams, and leadership.

Ideal candidates have English fluency, experience with US-based clients, and the ability to operate remotely from Latin America.

Formación

• Excellent spoken and written English for US-based clients.
• Experience working with US customers or stakeholders.
• Strong interpersonal, communication, and relationship-management skills.
• Excellent organizational skills and attention to detail.
• Ability to coordinate multiple stakeholders and manage competing priorities.
• Comfortable working in technical environments.
• Familiar with project management tools such as Jira, Notion, or similar.
• Professional presence on client-facing video calls.
• Reliable remote working setup.

Responsabilidades

• Participate in customer calls as a facilitator and point of contact, supporting communication and coordination rather than leading sales.
• Coordinate communication between customers, engineering teams, and leadership.
• Monitor project progress, timelines, and deliverables using project management tools.
• Review and understand Statements of Work (SOWs) to ensure alignment with agreed expectations.
• Prepare structured meeting notes, document decisions, and track action items.
• Follow up with stakeholders to ensure deadlines and commitments are met.
• Maintain professional, proactive communication with enterprise customers.
• Identify potential communication gaps or project risks and escalate when necessary.

Conocimientos

English fluency

Client-facing

Communication

Organizational skills

Stakeholder management

Herramientas

Jira

Notion

Descripción del empleo

Formulated Automation is seeking a Technical Account Manager to support customer relationships and coordinate project execution in a technology-driven environment. This client-facing role emphasizes clear communication, coordination among customers, engineering teams, and leadership.

Ideal candidates have English fluency, experience with US-based clients, and the ability to operate remotely from Latin America.