Remote Technical Account Manager

Twilio; Colombia; À distance; COP 295 975 000 - 427 519 000; Plein temps

Avantages offerts par ce poste

Healthcare

Time off

Parental leave

Wellness leave

Résumé du poste

Twilio seeks an experienced Technical Account Manager to serve as the designated technical contact for strategic customers. You will support customers during Central hours, resolve complex issues with potentially high impact, and provide proactive guidance to optimize the use of Twilio technologies.

The role emphasizes cross-functional collaboration, deep technical dive capability, and strong communication to both technical and non-technical audiences.

Qualifications

• 4+ years of relevant experience.
• Strong knowledge of RESTful APIs and cloud solutions.
• Backend and frontend troubleshooting with Java, Node.js, PHP, C#, Python; React/Redux understanding.
• Networking expertise: TCP/UDP, SSL/TLS basics.
• Excellent communication to technical and non-technical audiences.

Responsabilités

• Address customer issues and relay feedback to Product/Engineering.
• Collaborate with customers' developers to resolve complex problems.
• Coordinate with Twilio teams via Slack and JIRA to report bugs.
• Analyze trends and suggest improvements to support processes.

Connaissances

REST APIs

Cloud troubleshooting

Java

Node.js

React/Redux

Networking TCP/UDP

Communication

Customer collaboration

Outils

Slack

JIRA

Description du poste

Twilio seeks an experienced Technical Account Manager to serve as the designated technical contact for strategic customers. You will support customers during Central hours, resolve complex issues with potentially high impact, and provide proactive guidance to optimize the use of Twilio technologies.

The role emphasizes cross-functional collaboration, deep technical dive capability, and strong communication to both technical and non-technical audiences.