Technical Account Manager

Formulated Automation; Metropolitana; Remote; COP 294,918,000 - 425,992,000; Full time

Job summary

Formulated Automation is seeking a Technical Account Manager to support client relationships and coordinate project execution in a technology-driven environment. This client-facing role focuses on communication, coordination, and ensuring smooth collaboration between customers, engineering teams, and leadership.

Open to candidates with a technical/engineering background or a commercial background in selling technology solutions for warehouse, logistics, or manufacturing industries.

Qualifications

• Excellent spoken and written English with US client communication ability.
• Strong interpersonal and relationship-management skills.
• Able to coordinate multiple stakeholders and manage priorities.
• Experience in project coordination and client-facing roles.

Responsibilities

• Participate in customer calls as facilitator and point of contact.
• Coordinate communication between customers, engineering teams and leadership.
• Monitor progress, timelines and deliverables using project tools.
• Review SOWs to ensure alignment with expectations.
• Prepare structured meeting notes and action-tracking.
• Follow up with stakeholders to meet deadlines and commitments.
• Maintain proactive communication with enterprise customers.
• Identify gaps or risks and escalate when needed.

Skills

English proficiency

Communication skills

Relationship management

Organizational skills

Stakeholder coordination

Tools

Jira

Notion

Job description

Hi there! We are South and our client is looking for a Technical Account Manager!

Note To Applicants

• Eligibility: This position is open to candidates residing in Latin America.
• Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.
• Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.
• Note: If you're hired for this role, you may be asked to update your LinkedIn profile

We are looking for a Technical Account Manager to support customer relationships and coordinate project execution within a technology-driven environment.

This is a client-facing role focused on communication, coordination, and ensuring smooth collaboration between customers, engineering teams, and leadership.

We are open to candidates with either a technical/engineering background and strong communication skills, or a commercial background in selling technology solutions within the warehouse, logistics, or manufacturing industries.

The ideal candidate is highly organized, proactive, comfortable working with technical teams, and experienced in managing relationships with US-based clients.

Key Responsibilities

• Participate in customer calls as a facilitator and point of contact, supporting communication and coordination rather than leading sales.
• Coordinate communication between customers, engineering teams, and leadership.
• Monitor project progress, timelines, and deliverables using project management tools.
• Review and understand Statements of Work (SOWs) to help ensure project execution aligns with agreed expectations.
• Prepare structured meeting notes, document decisions, and track action items.
• Follow up with stakeholders to ensure deadlines and commitments are met.
• Maintain professional, proactive communication with enterprise customers.
• Identify potential communication gaps or project risks and escalation when necessary.

Requirements

• Excellent spoken and written English, with the ability to communicate confidently with US-based clients.
• Previous experience working directly with US customers or stakeholders.
• Strong interpersonal, communication, and relationship-management skills.
• Excellent organizational skills and attention to detail.
• Ability to coordinate multiple stakeholders and manage competing priorities.
• Comfortable working in technical or technology-driven environments.
• Basic understanding of project management workflows and tools such as Jira, Notion, or similar.
• Professional presence and confidence in client-facing video calls.
• Reliable remote working setup.

Preferred Backgrounds

We are open to two different candidate profiles:

Profile A – Technical / Engineering Background

• Academic background or professional experience in engineering or a related technical field.
• Understanding of technology, ideally involving robotics, automation, or engineering solutions.
• Strong communication and client-facing experience.
• Ability to translate technical concepts into clear, accessible communication for customers.

Profile B – Commercial / Account Management Background

• Experience in sales, account management, or business development within warehouse, logistics, or manufacturing industries.
• Previous experience selling technology, software, automation, or technical solutions.
• Strong customer relationship-management and communication skills.
• Ability to understand customer needs and coordinate with technical teams.

Nice to Have

• Previous experience as a Technical Account Manager, Account Manager, Project Coordinator, or Customer Success Manager.
• Experience working with US-based companies or enterprise clients.
• Exposure to robotics, warehouse automation, manufacturing technology, or engineering projects.
• Familiarity with Statements of Work (SOWs) and project delivery processes.

Schedule

Monday to Friday, 7:30 AM – 4:00 PM PST.

Compensation

USD salary

Location

100% remote opportunity