Technical Account Manager

TaskUs; Colombia; A distancia; COP 160.115.283 - 240.172.924; Jornada completa

Descripción de la vacante

A leading digital services provider is looking for a Technical Account Manager to serve as the primary contact for technology inquiries. Responsibilities include supporting customer business needs, overseeing program compliance, and providing technical training. The ideal candidate has over 3 years of relevant experience, strong English skills, and expertise in Microsoft Office applications. This position is remote in Colombia, with some travel required.

Formación

• 3+ years in technical account, project, or product management required.
• Experience in the BPO/Call center industry and with cloud-based technologies is essential.
• Strong communication, facilitation, and interpersonal skills are key.

Responsabilidades

• Be the primary technology contact for assigned programs.
• Facilitate business needs between customers and the Technology organization.
• Provide technical support during sales and discovery phases.

Conocimientos

Technical account management

Analytical skills

BPO/Call center experience

Strong English proficiency

Microsoft Office Suite

Educación

Degree in business management or computer science

Herramientas

Microsoft Project

Microsoft Word

Microsoft Excel

Microsoft Visio

Microsoft PowerPoint

Google Workspace

Descripción del empleo

Overview

Technical Account Manager at TaskUs. TaskUs is a provider of outsourced digital services and next-generation customer experience for fast-growing technology companies.

About TaskUs: TaskUs serves clients across sectors including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. TaskUs has a People First culture with approximately 45K employees in 23 locations across 12 countries.

Responsibilities

• Primary technology point of contact for assigned programs, facilitating business needs back to the Technology organization.
• Partner with internal and external stakeholders on business needs and executions; act as a conduit between customers and product/service developers, providing feedback on service effectiveness.
• Identify client needs and inform them of updates or upgrades beneficial to their business.
• Communicate new or growth strategies to the Technology team in a timely manner.
• Maintain compliance of program technology contractual commitments throughout the lifecycle of the program.
• Support customers during sales and discovery phases by providing technical insight while customers are selecting services.
• Provide technical training and assess issues; offer technical support with limited travel to the client's business.
• Prepare ad-hoc technical reports about the status of internal systems or products and how effectively they are performing.
• Collaborate with stakeholders to ensure the above activities align with program objectives.

Qualifications

• 3+ years of experience in technical account, project, or product management.
• Strong analytical skills and attention to detail in assessing technical issues and identifying root causes; excellent communication, facilitation, and interpersonal skills.
• 2-4 years of experience in the BPO/Call center industry and with cloud-based technologies.
• Strong English proficiency (B2+).
• Strong knowledge of Microsoft Office applications including Project, Word, Excel, Visio, and PowerPoint; basic knowledge of Google Workspace (Sheets, Slides, Docs).
• Availability to travel up to 25% for business and client-related engagements.

Education

• Degree in business management, computer science, or equivalent work experience is required.

Work Location / Travel

• Remote, Colombia; Travel as needed for client engagements.

Equal Opportunity

DEI: TaskUs believes that innovation and high performance come from people from all walks of life. TaskUs is committed to equal access to opportunities and will provide reasonable accommodations in the hiring process upon request. If you need accommodations, please let us know.

How to Apply

We invite you to explore all TaskUs career opportunities and apply through the provided URL: https://www.taskus.com/careers/