Remote Tech Account Manager | Client Coordination

Formulated Automation; Metropolitana; A distancia; COP 294.918.000 - 425.992.000; Jornada completa

Descripción de la vacante

Formulated Automation is seeking a Technical Account Manager to support client relationships and coordinate project execution in a technology-driven environment. This client-facing role focuses on communication, coordination, and ensuring smooth collaboration between customers, engineering teams, and leadership.

Open to candidates with a technical/engineering background or a commercial background in selling technology solutions for warehouse, logistics, or manufacturing industries.

Formación

• Excellent spoken and written English with US client communication ability.
• Strong interpersonal and relationship-management skills.
• Able to coordinate multiple stakeholders and manage priorities.
• Experience in project coordination and client-facing roles.

Responsabilidades

• Participate in customer calls as facilitator and point of contact.
• Coordinate communication between customers, engineering teams and leadership.
• Monitor progress, timelines and deliverables using project tools.
• Review SOWs to ensure alignment with expectations.
• Prepare structured meeting notes and action-tracking.
• Follow up with stakeholders to meet deadlines and commitments.
• Maintain proactive communication with enterprise customers.
• Identify gaps or risks and escalate when needed.

Conocimientos

English proficiency

Communication skills

Relationship management

Organizational skills

Stakeholder coordination

Herramientas

Jira

Notion

Descripción del empleo

Formulated Automation is seeking a Technical Account Manager to support client relationships and coordinate project execution in a technology-driven environment. This client-facing role focuses on communication, coordination, and ensuring smooth collaboration between customers, engineering teams, and leadership.

Open to candidates with a technical/engineering background or a commercial background in selling technology solutions for warehouse, logistics, or manufacturing industries.