Remote T1 Billing & Support Specialist

Porch.com, Inc.; Colombia; Remote; COP 35,712,000 - 40,176,000; Full time

Job summary

Porch Group is hiring a T1 Support Billing Specialist for Colombia. This remote, customer-facing role provides live support via phone, chat, and email for billing inquiries and collections.

You will work under RemoFirst while reporting to Porch Group's team, helping customers resolve issues quickly and accurately. Ideal candidates have 2+ years in technical support, excellent English, and the ability to work independently in a fast-paced SaaS environment with global clients.

Qualifications

• 2+ years in a technical support role.
• Strong English communication skills.
• Conflict management and de-escalation abilities.
• Empathetic and upbeat attitude toward customers.
• Familiar with troubleshooting processes.
• Typing 50+ words per minute.
• Proficient with Microsoft Office and Google Workspace.
• Self-starter who learns independently.
• Comfortable with self-guided videos and documentation.
• Experience working with global or US-based teams.

Responsibilities

• Be the first line of support for all billing questions and inquiries.
• Troubleshoot customer issues and guide them to solutions.
• Assist with billing support and collections.

Skills

Technical support

English communication

Conflict management

Empathy toward customers

Troubleshooting

Typing speed

Independent learner

Global teams experience

Video/documentation learning

Multitasking

Tools

Microsoft Office

Google Workspace

Job description

Porch Group is hiring a T1 Support Billing Specialist for Colombia. This remote, customer-facing role provides live support via phone, chat, and email for billing inquiries and collections.

You will work under RemoFirst while reporting to Porch Group's team, helping customers resolve issues quickly and accurately. Ideal candidates have 2+ years in technical support, excellent English, and the ability to work independently in a fast-paced SaaS environment with global clients.