Remote Retention Specialist - Salvage & Customer Success

Porch Group; Colombia; Remote; COP 27,085,000 - 32,442,000; Full time

Job summary

Porch Group is seeking a Retention Specialist to work remotely from Colombia. You will handle customer cancellation requests, respond to inquiries, and strive to retain clients while maintaining excellent service standards.

The role requires 2+ years in a call center, strong English communication, and proficient computer skills. This is a full-time remote position with Porch Group under RemoFirst as the Employer of Record in Colombia.

Qualifications

• Minimum high school diploma.
• 2+ years of call center experience.
• Excellent verbal and written communication (English).
• Strong conflict resolution and problem-solving skills.
• Proficient with Microsoft Office and internet.

Responsibilities

• Manage the entire retention/cancellation process.
• Review cancellations and attempt to salvage accounts.
• Monitor retention logs and notify supervisor of delays.
• Respond to clients promptly and professionally.
• Use retention scripting to maximize customer retention.
• Coordinate with claims to resolve cancellation issues.

Skills

English fluency

Call center

Customer service

Conflict resolution

Problem solving

Computer skills

Education

High School Diploma

Tools

Microsoft Office

Job description

Porch Group is seeking a Retention Specialist to work remotely from Colombia. You will handle customer cancellation requests, respond to inquiries, and strive to retain clients while maintaining excellent service standards.

The role requires 2+ years in a call center, strong English communication, and proficient computer skills. This is a full-time remote position with Porch Group under RemoFirst as the Employer of Record in Colombia.