Remote Insurance Customer Support Specialist (Homeowners)

Porch.com; Colombia; Remote; COP 35,712,000 - 37,944,000; Full time

Job summary

Porch Group in Colombia is seeking a Customer Service Representative to support established customers and mortgage companies by handling policy documents, verifying coverage, accepting payments, and answering product questions.

This role is employed through RemoFirst, Porch Group's Employer of Record partner in Colombia, while day-to-day work is directed by Porch Group. Workspace requires a quiet space and reliable internet to perform duties remotely.

Qualifications

• 2+ years of Property and Casualty Insurance experience.
• Proficiency with Microsoft Office Suite.
• Excellent written and spoken English.
• Ability to work in a fast-paced call center.
• Attention to detail and decision-making skills.

Responsibilities

• Answer incoming calls and respond to basic questions.
• Verify coverage and take payments within authority.
• Research inquiries and respond in a timely manner.
• Ensure service levels are met or exceeded.
• Document files and process requests.
• Collaborate with team and management on issues.
• Refer callers to underwriters when needed.
• Handle high volumes of calls.
• Provide accurate information using the right tools.
• Follow policies and procedures.

Skills

Customer service

Communication

Independent work

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Porch Group in Colombia is seeking a Customer Service Representative to support established customers and mortgage companies by handling policy documents, verifying coverage, accepting payments, and answering product questions.

This role is employed through RemoFirst, Porch Group's Employer of Record partner in Colombia, while day-to-day work is directed by Porch Group. Workspace requires a quiet space and reliable internet to perform duties remotely.