Remote IT Support Specialist — Entry Level

Touch Support, Inc.; Colombia; Remote; COP 21,489,887 - 25,740,634; Full time

Benefits offered by this job

Work from home

Training from scratch

Certifications paid

Defined career path

Job summary

Touch Support, Inc. is hiring a Customer Service Representative for a fully remote role based in Colombia. The position requires excellent English communication and a passion for helping customers; no prior experience is required.

You’ll participate in onboarding, support customers through their journey, and handle technical and billing questions. We offer work-from-home, a structured onboarding, and opportunities for certifications and growth within the IT field.

Qualifications

• Excellent communication in English for US-based clients.
• Strong desire to help customers and resolve issues.
• Interest in IT career and fast learning.

Responsibilities

• Respond to and resolve customer questions via chat, email, and telephone.
• Assist in onboarding, educating, and supporting customers.
• Help customers with technical and billing questions.
• Advocate for customers by sharing feedback to improve service.
• Increase satisfaction and loyalty through a personal customer experience.

Skills

English fluency

Job description

Touch Support, Inc. is hiring a Customer Service Representative for a fully remote role based in Colombia. The position requires excellent English communication and a passion for helping customers; no prior experience is required.

You’ll participate in onboarding, support customers through their journey, and handle technical and billing questions. We offer work-from-home, a structured onboarding, and opportunities for certifications and growth within the IT field.