Senior Executive Assistant - Remote Billing & Ops Lead

InsideOut; Colombia; Remote; COP 141,456,000 - 204,325,000; Full time

Job summary

InsideOut seeks a Senior Executive Assistant in Colombia to streamline operations and own administrative and billing workflows for a US-based home services company.

Strong English communication is mandatory; you will handle past-due collections, AR aging, website coordination, and provide backup for customer calls while maintaining professional standards.

Role supports EST hours; remote work option from Colombia with ASAP start.

Qualifications

• Fluent, near-native English required for all client interactions.
• Assertive and professional communicator, especially for collections.
• Proficient with multiple software platforms and CRMs; quick learner.
• Experience with invoicing and billing workflows is a plus.

Responsibilities

• Follow up on past-due invoices and collections.
• Track and manage aging accounts receivable (10- and 30-day cycles).
• Request, collect, organize missing client docs (W-9s, 1099s, etc.).
• Provide seamless phone coverage and handle customer inquiries.
• Assist with dispatch coordination and scheduling for field technicians.
• Process incoming web forms, lead inquiries, and general email correspondence.
• Liaise between the owner and website developer to implement updates.
• Handle daily administrative tasks to free up the business owner.

Skills

Fluent English

Assertive communication

Tech-savvy

Social media savvy

Tools

CRM systems

Scheduling tools

Job description

InsideOut seeks a Senior Executive Assistant in Colombia to streamline operations and own administrative and billing workflows for a US-based home services company.

Strong English communication is mandatory; you will handle past-due collections, AR aging, website coordination, and provide backup for customer calls while maintaining professional standards.

Role supports EST hours; remote work option from Colombia with ASAP start.