T1 Support Billing Specialist, IRE

Porch.com, Inc.; Colombia; Remote; COP 35,712,000 - 40,176,000; Full time

Job summary

Porch Group is hiring a T1 Support Billing Specialist for Colombia. This remote, customer-facing role provides live support via phone, chat, and email for billing inquiries and collections.

You will work under RemoFirst while reporting to Porch Group's team, helping customers resolve issues quickly and accurately. Ideal candidates have 2+ years in technical support, excellent English, and the ability to work independently in a fast-paced SaaS environment with global clients.

Qualifications

• 2+ years in a technical support role.
• Strong English communication skills.
• Conflict management and de-escalation abilities.
• Empathetic and upbeat attitude toward customers.
• Familiar with troubleshooting processes.
• Typing 50+ words per minute.
• Proficient with Microsoft Office and Google Workspace.
• Self-starter who learns independently.
• Comfortable with self-guided videos and documentation.
• Experience working with global or US-based teams.

Responsibilities

• Be the first line of support for all billing questions and inquiries.
• Troubleshoot customer issues and guide them to solutions.
• Assist with billing support and collections.

Skills

Technical support

English communication

Conflict management

Empathy toward customers

Troubleshooting

Typing speed

Independent learner

Global teams experience

Video/documentation learning

Multitasking

Tools

Microsoft Office

Google Workspace

Job description

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers 2) led by advantaged underwriting in insurance 3) to protect the whole home. As a leader in the home services software-as-a-service (SaaS) space, we've built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies. In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We're looking to build a truly great company and are JUST GETTING STARTED.

Job Title: T1 Support Billing Specialist - Location: Colombia - Workplace Type: Remote. This role is employed through RemoFirst, Porch Group's Employer of Record partner in Colombia, while your day-to-day work is led by Porch Group.

Job Summary

The future is bright for the Porch Group, and we'd love you to be a part of it as a T1 Support Billing Specialist. We are a fast-paced software company seeking a technical support customer service representative. Our company produces several software-as-a-service (SaaS) solutions and caters, among others, to the Property Inspection business supporting users all over North America, AU, NZ, UK and more via our internet-based tool suite. This position will also include assisting with billing support and collections. You will be the first line of support for all billing related questions and inquiries, and assist in collection efforts. This is a work-from-home position and a customer-facing role, and your day-to-day will involve working directly with customers to provide live support via phone, chat, and email. Your responsibilities will include troubleshooting issues customers are having, working with them to find a solution, and walking the customer through the steps they need to take in order to correct the issue.

What You Will Bring

• 2+ years of experience in a technical support role
• Excellent written and spoken English communication
• Excellent conflict management and de-escalation skills
• Ability to maintain an upbeat, caring, and empathetic attitude towards customers
• General understanding of the troubleshooting process and the ability to outline your approach
• The ability to type 50+ words per minute
• Basic understanding of Microsoft Office and G Suite Programs: Excel, Word, Sheets, Docs
• Self-Starter, able to work and learn independently
• Comfortable learning 1-on-1 or through self-guided videos and documentation
• Ability to task-switch effectively between different types of work
• Experience working with global and/or US based business teams

Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload

What You Will Get

Monthly Salary: COP 3,200,000.00 to COP 3,600,000.00

Values

• No Jerks / No Egos
• Be Ambitious
• Solve Each Problem
• Care Deeply
• Together We Win

At Porch Group, we're committed to an inclusive work culture where everyone is respected.

We trust our team members with significant responsibilities, which creates true ownership opportunities and meaningful contributions. This culture of empowerment and accountability drives individual personal growth and our overall company's success!

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We're looking to build a truly great company and are JUST GETTING STARTED.

Today, we are a truly global team hiring for positions (many fully remote) across the United States, Mexico, and India. Our Story Our Companies Investor Relations / News