Remote System Support Specialist – Insurance SaaS

Porch Group; Colombia; A distancia; COP 46.504.000 - 49.104.000; Jornada completa

Descripción de la vacante

Porch Group is seeking a System Support Specialist to join our remote team in Colombia. The role focuses on configuring, testing, and delivering insurance products across policy administration and operational systems, with close collaboration across Systems, Product, Operations, and Compliance.

You will perform testing, resolve issues, provide end-user support, and help drive product launches and post-release improvements in a regulated environment.

Formación

• 3+ years of system support, product operations, process improvement, or project coordination.
• Experience in regulated environments with cross-functional teams.
• Excellent written communication and documentation skills.

Responsabilidades

• Perform functional and user acceptance testing across multiple environments (dev, cycle, staging, prod).
• Identify and document defects, compliance updates, and configuration issues to Leadership.
• Provide end-user technical support and guidance for internal and external users.
• Support full lifecycle of products from requirements through launch and improvements.
• Collaborate with Systems, Product, Operations, and Compliance teams for smooth launches.

Conocimientos

System support

Product operations

Process improvement

Project coordination

Regulated environment

Customer experience

Data interpretation

Educación

High school diploma or GED

Bachelor’s degree preferred

Herramientas

Salesforce

Jira

Microsoft Office

Descripción del empleo

Porch Group is seeking a System Support Specialist to join our remote team in Colombia. The role focuses on configuring, testing, and delivering insurance products across policy administration and operational systems, with close collaboration across Systems, Product, Operations, and Compliance.

You will perform testing, resolve issues, provide end-user support, and help drive product launches and post-release improvements in a regulated environment.