Client Operations Specialist (On-site Medellín)

RAM BPO ?; Medellín; On-site; COP 25,389,000 - 30,411,000; Full time

Benefits offered by this job

Free daily lunch

Structured onboarding

Collaborative work environment

Job summary

RAM BPO ? is seeking a dedicated professional to join our team in El Poblado, Medellín. In this role, you will facilitate communication between clients and underwriters, manage documentation, and provide customer support. Strong English skills are essential, along with the ability to juggle multiple tasks accurately and swiftly.

We offer thorough training, lunch during training days, and a competitive salary of $2,500,000 COP, plus a transportation allowance. Join us for a collaborative work environment where your communication skills are valued.

Qualifications

• Fluent in English at a B2+ level or higher.
• Organized and able to manage multiple cases without dropping them.
• Comfortable working in CRMs and quickly learning new tools.

Responsibilities

• Receive information requests from underwriters and communicate clearly with clients.
• Complete applications and ensure accuracy and speed.
• Log actions and communications in the CRM.
• Monitor the inbox and respond with updates.

Skills

Strong written and verbal English (B2+)

Organizational skills

Experience in insurance or customer service

Proactive communication

Ability to manage multiple tasks

Job description

Do you like things to flow? You'll work alongside a leading commercial insurance technology company in the United States – a high‑volume industry where speed and precision make all the difference.

Location: On‑site, El Poblado, Medellín – Full‑time.

What You’ll Do

Client–Carrier Relay: Receive information requests from underwriters, translate them into clear language for the client, collect what's needed, and relay it back properly formatted. Follow up on client responses after 24 hours and on underwriter responses after 48 hours.

Intake Support: Complete applications for clients who need additional coverage or whose submissions require rework. Accuracy and speed are essential.

Documentation & CRM Management: Log every action—documents, communications, notes—in the CRM.

Customer Support: Monitor the inbox, respond with status updates, handle calls when needed, and flag any urgency to the team.

What We’re Looking For

• Strong written and verbal English at a B2+ level or higher.
• Organized and able to manage multiple cases simultaneously without dropping the ball.
• Comfortable working in CRMs and quick to pick up new tools.
• A real sense of urgency; you move when something is time‑sensitive.
• Proactive communicator – you voice roadblocks early.
• Experience in insurance, customer service, or operations is a plus but not required; we’ll train you.

What We Offer

Training Process

The training process lasts 9 days in total:

• 7 days of training from Monday to Friday.
• 2 additional live training days with the client for candidates who successfully pass the initial phase.

Training Compensation

• $50 000 COP per day.
• Lunch included during training days.

Final Compensation

• Salary: $2 500 000 COP + $249 095 COP legally mandated transportation allowance + overtime and additional payments.
• Free lunch every day.
• Office located in El Poblado, Medellín.
• Schedule: Monday to Friday, 8:00 am – 7:30 pm with 1 hour lunch break and two 15‑minute breaks.
• Structured onboarding with full training from day one.
• Collaborative work environment with an international team.

How You’ll Work

You will report to a Team Lead and work closely with the sales and operations teams. Day‑to‑day coordination happens through internal messaging; you are expected to be available and responsive during working hours. A supervised period precedes independent work to build confidence from the start.

If you like to keep things under control, communicate clearly, and avoid unresolved tasks, this role is for you.