Senior Service Analyst – Insurance Operations (P&C)

INGEPSY; Bogotá ciudad; Presencial; COP 66.960.000 - 111.600.000; Jornada completa

Descripción de la vacante

INGEPSY in Bogotá, Colombia, is seeking a Senior Service Analyst to connect teams, improve operations, and ensure a smooth insurance lifecycle for Property & Casualty clients. You will support the full policy lifecycle, coordinating with branch teams, service centers, and carriers to meet client needs accurately and on time.

The role emphasizes attention to detail, strong communication, and the ability to manage multiple priorities, with a preference for those who can guide others and contribute

Formación

• Minimum 1 year of experience in insurance operations.
• Understanding of the insurance policy lifecycle and client service processes.
• Clear and effective communication skills in English.

Responsabilidades

• Deliver seamless support across the full insurance policy lifecycle, helping teams meet client needs accurately and on time.
• Partner with branch teams, service centers, and insurance carriers to keep processes moving and aligned.
• Improve the renewal experience by coordinating activities before and after policy renewal milestones.
• Guide and support team members, helping them learn systems, processes, and best practices.
• Spot opportunities to simplify workflows and shift work efficiently across teams.
• Resolve queries quickly to reduce delays and improve service quality.
• Strengthen relationships with internal teams to enhance the overall client experience.
• Ensure all documentation and system records are accurate, complete, and up to date.

Conocimientos

Advanced English

Communication skills

Attention to detail

Multitasking

Problem solving

Stakeholder management

Descripción del empleo

Join a team that helps deliver reliable, high-quality insurance services to clients every day. As a Senior Service Analyst, you will play a key role connecting teams, improving operations, and ensuring a smooth experience across the Property & Casualty insurance lifecycle. Your work will directly impact service quality, client satisfaction, and operational efficiency. How you'll make an impact Deliver seamless support across the full insurance policy lifecycle, helping teams meet client needs accurately and on time. Partner with branch teams, service centers, and insurance carriers to keep processes moving and aligned. Improve the renewal experience by coordinating activities before and after policy renewal milestones. Guide and support team members, helping them learn systems, processes, and best practices. Spot opportunities to simplify workflows and shift work efficiently across teams. Resolve queries quickly to reduce delays and improve service quality. Strengthen relationships with internal teams to enhance the overall client experience. Help ensure all documentation and system records are accurate, complete, and up to date. About you Minimum 1 year of experience in insurance operations, ideally in Property & Casualty (P&C). Understanding of the insurance policy lifecycle and client service processes. Advanced English proficiency. Clear and effective communication skills, both written and verbal. Strong attention to detail and ability to manage multiple priorities. Confidence working with different teams and stakeholders. Problem‑solving skills and the ability to make thoughtful decisions. Experience supporting or guiding others is valued but not required. Comfort working in a role aligned with business hours (night shift). Relevant certifications are a plus, not a requirement.

Senior Service Analyst – Insurance Operations (P&C) Bogota, Colombia