System Support Specialist, HOA

Porch Group; Colombia; A distancia; COP 46.504.000 - 49.104.000; Jornada completa

Descripción de la vacante

Porch Group is seeking a System Support Specialist to join our remote team in Colombia. The role focuses on configuring, testing, and delivering insurance products across policy administration and operational systems, with close collaboration across Systems, Product, Operations, and Compliance.

You will perform testing, resolve issues, provide end-user support, and help drive product launches and post-release improvements in a regulated environment.

Formación

• 3+ years of system support, product operations, process improvement, or project coordination.
• Experience in regulated environments with cross-functional teams.
• Excellent written communication and documentation skills.

Responsabilidades

• Perform functional and user acceptance testing across multiple environments (dev, cycle, staging, prod).
• Identify and document defects, compliance updates, and configuration issues to Leadership.
• Provide end-user technical support and guidance for internal and external users.
• Support full lifecycle of products from requirements through launch and improvements.
• Collaborate with Systems, Product, Operations, and Compliance teams for smooth launches.

Conocimientos

System support

Product operations

Process improvement

Project coordination

Regulated environment

Customer experience

Data interpretation

Educación

High school diploma or GED

Bachelor’s degree preferred

Herramientas

Salesforce

Jira

Microsoft Office

Descripción del empleo

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by1) providing the best services for homebuyers2) led by advantaged underwriting in insurance3) to protect the whole home.As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.Job Title: **System Support Specialist**Location:**Colombia**Workplace Type: **Remote***This role is employed through RemoFirst, Proch Group's Employer of Record partner in Colombia. Your employment will be legally administered through RemoFirst, while your day-to-day work is led by Porch Group.***Job Summary**The future is bright for the Porch Group, and we’d love for you to be a part of it as a **System Support Specialist**The System Support Specialist supports the System Support Supervisor and Product Operations efforts by ensuring insurance products are configured, tested, and delivered accurately, consistently, and professionally across policy administration and operational systems.This role combines system support, product execution, and operational coordination, supporting the full lifecycle of assigned products—from early requirements and testing through launch and ongoing improvements. The System Support Specialist acts as a key partner to Systems, Product, Operations, and Compliance teams to ensure smooth delivery, high-quality user experiences, and continuous process improvement.**What You Will Do As A System Support Specialist*** Perform functional and user acceptance testing across multiple environments, including development, cycle, staging, and production.* Ensure system and product changes are implemented accurately and consistently across platforms, channels, and workflows.* Identify, document, and communicate system defects, compliance updates, and configuration issues to Leadership.* Provide end-user technical support through issue resolution, workflow guidance, and system assistance for internal and external users.* Support troubleshooting and resolution of system and product-related issues using ticketing or case management tools.* Support the full lifecycle of assigned products, from initial requirements through launch and post-release improvements.* Serve as a primary point of contact for product execution questions, dependencies, risks, and delivery challenges.* Partner with Systems, Operations, Compliance, and Product teams to support successful product launches and updates.* Help ensure systems, processes, documentation, and teams are fully prepared before changes go live.* Provide visibility into progress, risks, timelines, and key milestones to leadership and stakeholders.* Develop a strong understanding of how products and workflows operate today and identify opportunities to improve speed, quality, and efficiency.* Track timelines, dependencies, and deliverables to ensure work progresses as planned.* Collaborate closely with the Systems Support Manager to ensure alignment and successful execution across teams.**What You Will Bring As A System Support Specialist*** High school diploma or GED required; Bachelor’s degree preferred.* 3+ years of experience in system support, product operations, process improvement, or project coordination.* Experience working in a highly regulated environment with cross-functional teams.* Demonstrated accuracy, attention to detail, and accountability.* Strong ethics, integrity, and a customer-focused mindset.* Proven team player with a positive, collaborative attitude.* Self-motivated, adaptable, and eager to learn and grow within the organization.* Strong background in customer experience, system support, and operational execution with the ability to troubleshoot issues and explain workflows clearly.* Experience supporting system changes, product updates, or operational initiatives in a regulated environment, preferably insurance.* Strong analytical and systems-thinking skills, with the ability to interpret data, identify trends, uncover gaps, and recommend improvements.* Excellent written communication skills with strong grammar and the ability to create clear, professional documentation and emails.* Strong problem-solving and decision-making skills focused on improving product performance, operational efficiency, and customer outcomes.* Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).* Strong organizational and time-management skills with the ability to manage multiple priorities and deadlines.* Ability to manage confidential information with discretion and professionalism.* Experience using ticketing, project tracking, or case management systems such as Salesforce, Jira, or similar tools is a plus.* Basic understanding of insurance systems, workflows, APIs, XML/text files, or rating concepts is helpful but not required.* A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload**What You Will Get Supporting Porch Group**Pay Range\\*: **4,167,000.00 to COP 4,400,000.00** salary per month