Remote SaaS Technical Support Specialist

Porch Group; Norte; A distancia; COP 38.826.000 - 40.767.000; Jornada completa

Descripción de la vacante

Porch Group is seeking a Technical Support Specialist in Colombia, working remotely through RemoFirst. You will interact with customers via phone, chat, and email to resolve technical issues in our SaaS platform that serves home services.

Ideal candidates have 2+ years in technical support, strong written and spoken English, and the ability to troubleshoot desktop apps on Windows and Mac. This is a fast-paced, customer-facing role requiring clear communication and independent learning.

Formación

• 2+ years of experience in a technical support role.
• Excellent written and spoken English communication.
• Ability to troubleshoot desktop applications on Windows and Mac.

Responsabilidades

• Provide live support via phone, chat, and email.
• Troubleshoot issues and guide customers to solutions.
• Explain steps clearly and help customers resolve problems.

Conocimientos

English communication

Troubleshooting

Customer service

Desktop applications

Windows troubleshooting

Mac troubleshooting

Typing 50 WPM

Microsoft Office

G Suite

Self-starter

Independent learning

Multitasking

Remote work

Herramientas

Windows OS

Mac OS

Microsoft Office

G Suite

Excel

Sheets

Docs

Descripción del empleo

Porch Group is seeking a Technical Support Specialist in Colombia, working remotely through RemoFirst. You will interact with customers via phone, chat, and email to resolve technical issues in our SaaS platform that serves home services.

Ideal candidates have 2+ years in technical support, strong written and spoken English, and the ability to troubleshoot desktop apps on Windows and Mac. This is a fast-paced, customer-facing role requiring clear communication and independent learning.