Remote SaaS Support Specialist

Medium; Colombia; Remote; COP 50,959,937 - 61,151,925; Full time

Job summary

A global outsourcing firm is seeking a Technical Support Representative to provide remote software troubleshooting and support primarily for the ServiceTitan platform. The ideal candidate will possess strong troubleshooting, communication, and user interaction skills. Responsibilities include assisting users with software issues and documenting solutions. This role pays between $10 and $12 an hour and emphasizes a commitment to excellent customer service in a remote setting.

Qualifications

• Previous experience in technical support, helpdesk, or software support roles.
• Strong troubleshooting and problem-solving skills.
• Ability to explain technical concepts to non-technical users.

Responsibilities

• Provide remote technical support to users experiencing software or system-related issues.
• Assist users with system navigation, workflows, and best practices.
• Document issues, troubleshooting steps, and resolutions in the ticketing system.

Skills

Technical support experience

Troubleshooting skills

Communication skills

Experience with SaaS platforms

User guidance

Tools

ServiceTitan platform

Job description

A global outsourcing firm is seeking a Technical Support Representative to provide remote software troubleshooting and support primarily for the ServiceTitan platform. The ideal candidate will possess strong troubleshooting, communication, and user interaction skills. Responsibilities include assisting users with software issues and documenting solutions. This role pays between $10 and $12 an hour and emphasizes a commitment to excellent customer service in a remote setting.