Remote Tier 2 Support Engineer

Koronet; Colombia; Remote; COP 124,965,000 - 218,688,000; Full time

Benefits offered by this job

Flexible working hours

Direct mentorship

English classes

Continuous learning support

Competitive salary

Job summary

A remote-first technology company seeks a Customer Support Agent Tier 2 to handle complex technical issues and improve internal processes. The ideal candidate will have a relevant degree, strong analytical skills, and experience with tools like Postman and Salesforce. This full-time position offers flexible working hours, mentorship, and growth opportunities, along with a competitive salary based on experience.

Qualifications

• Comfortable navigating technical environments and tools.
• Excited to learn about the platform and the B2B industry.
• Ability to juggle priorities in a fast-paced environment.

Responsibilities

• Handle advanced technical cases escalated by Tier 1 agents.
• Collaborate with engineering and product teams to resolve issues.
• Contribute to improving internal support processes.

Skills

Analytical skills

Technical troubleshooting

Communication

Process improvement

Organizational skills

Education

Degree in Computer Science, Software Engineering, or related field

Tools

Postman

Salesforce Service

Jira

Job description

A remote-first technology company seeks a Customer Support Agent Tier 2 to handle complex technical issues and improve internal processes. The ideal candidate will have a relevant degree, strong analytical skills, and experience with tools like Postman and Salesforce. This full-time position offers flexible working hours, mentorship, and growth opportunities, along with a competitive salary based on experience.