Remote Technical Support Engineer – Developer Tools

Jobgether; Colombia; Remote; COP 187,447,000 - 281,171,000; Full time

Benefits offered by this job

Competitive compensation

Flexible work arrangements

Paid annual leave (15 days)

Opportunities for continuous learning

Job summary

A technology company is seeking a Technical Support Engineer to provide expert assistance and support for its development platform. The role involves troubleshooting, managing customer inquiries, and improving internal processes. Ideal candidates will have over 5 years of experience in technical support, strong programming skills, and a passion for developer tools. The position offers competitive pay, remote work, and opportunities for growth.

Qualifications

• 5+ years of experience in technical support, developer relations, or customer-facing engineering role.
• Experience with CI/CD, APIs, and microservices.
• Familiarity with performance monitoring and error-tracking platforms.

Responsibilities

• Manage and respond to inbound technical support requests.
• Triage, reproduce, and report product bugs.
• Collaborate with developers to resolve customer-reported issues.
• Maintain internal documentation and technical guides.

Skills

Strong programming skills in Python

Strong programming skills in JavaScript

Problem-solving skills

Analytical skills

Communication skills

Job description

A technology company is seeking a Technical Support Engineer to provide expert assistance and support for its development platform. The role involves troubleshooting, managing customer inquiries, and improving internal processes. Ideal candidates will have over 5 years of experience in technical support, strong programming skills, and a passion for developer tools. The position offers competitive pay, remote work, and opportunities for growth.