Remote SaaS Customer Success Specialist

Allego; Medellín; Presencial; COP 95.102.000 - 158.504.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work via EOR contractor model

Contractor benefits including health

Descripción de la vacante

Allego is seeking a Customer Success/Support professional to partner with CSMs, configure Allego features, manage requests, lead sessions, and collaborate with Support to ensure adoption and success across a portfolio of Digital customers.

The role requires 1–2+ years in customer service or account management, strong technical aptitude, quick learning, and excellent communication. Offers remote work via an EOR for Colombia-based applicants.

Formación

• 1–2+ years of professional experience in customer service, customer success, or account management preferred.
• Strong technical aptitude and enthusiasm for becoming an expert in a SaaS platform.
• A natural curiosity and ability to quickly learn new products, workflows, and customer use cases.
• Strong organizational and project management skills with the ability to manage multiple CSM and customer requests and priorities simultaneously.

Responsabilidades

• Partner with Customer Success Managers to support the execution of customer adoption initiatives and success plans.
• Develop deep expertise in the Allego platform and apply that knowledge to help customers configure Allego features in support of their enablement initiatives.
• Manage customer and CSM execution requests through an intake process, balancing priorities and delivering work accurately and efficiently.
• Lead customer-facing configuration sessions, office hours, and platform training as appropriate.
• Partner with Allego Support and other internal teams when customer needs require technical troubleshooting or escalation.
• Deliver scoped Success Acceleration Services (SAS) engagements, providing hands-on configuration and execution support for defined customer initiatives.
• Oversee a portfolio of Digital customers, providing reactive support to aid in new feature and use case adoption.
• Maintain accurate records of customer activities, requests, and outcomes in Salesforce and ChurnZero.

Conocimientos

Customer success

Technical aptitude

Curiosity to learn

Project management

Ownership & responsiveness

Attention to detail

Written & verbal communication

Herramientas

Google Workspace

Slack

Salesforce

ChurnZero

Descripción del empleo

Allego is seeking a Customer Success/Support professional to partner with CSMs, configure Allego features, manage requests, lead sessions, and collaborate with Support to ensure adoption and success across a portfolio of Digital customers.

The role requires 1–2+ years in customer service or account management, strong technical aptitude, quick learning, and excellent communication. Offers remote work via an EOR for Colombia-based applicants.