Remote Customer Success Coordinator (Path to CSM)

Allego; Medellín; Híbrido; COP 95.102.000 - 158.504.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Remote work

Descripción de la vacante

Allego is a rapidly growing SaaS technology company seeking a proactive Customer Success Coordinator to support adoption initiatives and drive value for customers. You will work closely with Customer Success Managers and cross-functional teams to configure the Allego platform and deliver scoped SAS engagements.

The ideal candidate has 1–2+ years in customer service or account management, a demonstrated technical aptitude, and strong communication skills, with the ability to manage multiple

Formación

• 1–2+ years of professional experience in customer service,customer success, or account management preferred.
• Strong technical aptitude and enthusiasm for becoming an expert in a SaaS platform.
• A natural curiosity and ability to quickly learn new products, workflows, and customer use cases.
• Strong organizational and project management skills with the ability to manage multiple CSM and customer requests and priorities simultaneously.
• A high level of ownership, responsiveness, and follow-through with customers.
• Exceptional attention to detail and commitment to delivering high-quality work.
• Strong written and verbal communication skills and confidence interacting directly with customers.
• Experience with Google Workspace, Slack, Salesforce and ChurnZero experience are a plus.

Responsabilidades

• Partner with Customer Success Managers to support the execution of customer adoption initiatives and success plans.
• Develop deep expertise in the Allego platform and apply that knowledge to help customers configure Allego features in support of their enablement initiatives.
• Manage customer and CSM execution requests through an intake process, balancing priorities and delivering work accurately and efficiently.
• Lead customer-facing configuration sessions, office hours, and platform training as appropriate.
• Partner with Allego Support and other internal teams when customer needs require technical troubleshooting or escalation.
• Deliver scoped Success Acceleration Services (SAS) engagements, providing hands-on configuration and execution support for defined customer initiatives.
• Oversee a portfolio of Digital customers, providing reactive support to aid in new feature and use case adoption.
• Maintain accurate records of customer activities, requests, and outcomes in Salesforce and ChurnZero.

Conocimientos

Customer success

Account management

Project management

Communication

Technical aptitude

SaaS platform

Herramientas

Google Workspace

Slack

Salesforce

ChurnZero

Descripción del empleo

Allego is a rapidly growing SaaS technology company seeking a proactive Customer Success Coordinator to support adoption initiatives and drive value for customers. You will work closely with Customer Success Managers and cross-functional teams to configure the Allego platform and deliver scoped SAS engagements.

The ideal candidate has 1–2+ years in customer service or account management, a demonstrated technical aptitude, and strong communication skills, with the ability to manage multiple