AI-Enhanced SaaS Customer Support Specialist

present of AI; Medellín; Presencial; COP 66 960 000 - 100 440 000; Tempo integral

Resumo da oferta

Allego, a revenue enablement platform, seeks a customer support specialist in Medellín to assist users by phone, email, and screen share. You will troubleshoot software issues or pass them to the right team, explaining technical steps clearly in English and staying calm as the pace changes.

Experience with troubleshooting and using support tools like Zendesk helps, and you will contribute to knowledge base articles and templates to improve self-service.

Qualificações

• Experience answering customer questions about software platforms via phone, email, and screen share.
• Ability to clearly explain technical steps in English.
• Strong attention to detail and calm under pressure.

Responsabilidades

• Answer customer inquiries by phone, email, and screen share and resolve issues or escalate appropriately.
• Draft clear, accurate responses and create knowledge-base content to improve self-service.
• Collaborate with other teams to route issues to the right specialists.

Conhecimentos

Clear communication

English proficiency

Troubleshooting

Attention to detail

Calm under pressure

Ferramentas

Zendesk

CRM tools

Descrição da oferta de emprego

Allego, a revenue enablement platform, seeks a customer support specialist in Medellín to assist users by phone, email, and screen share. You will troubleshoot software issues or pass them to the right team, explaining technical steps clearly in English and staying calm as the pace changes.

Experience with troubleshooting and using support tools like Zendesk helps, and you will contribute to knowledge base articles and templates to improve self-service.