Payments Client Success Analyst (Remote)

RS2 SOFTWARE PLC; Bogotá; Hybrid; COP 101,663,899 - 152,495,848; Full time

Job summary

RS2 SOFTWARE PLC is seeking a Business Support Analyst – Client Focus to join our team in Bogotá, Colombia. This hybrid role involves managing the full client lifecycle, including business analysis, service delivery, and production support tasks.

The ideal candidate will possess at least 3 years of experience in the card payments sector and will be responsible for client relationships, requirements gathering, and overseeing service requests. This position offers a remote work option with the potential for on-site transition in the future.

Qualifications

• Minimum 3 years of experience in the card payments field.
• Strong written and oral communication skills.
• Ability to facilitate remote and in-person client meetings.

Responsibilities

• Manage the full client lifecycle from requirements gathering to support.
• Coordinate delivery activities and support testing activities.
• Ensure timely resolution of issues and maintain client relationships.

Skills

Client relationship management

Business analysis

Service delivery

SQL proficiency

Documentation skills

Education

Bachelor's Degree in Computer Science or Business

Diploma in ICT

Job description

RS2 SOFTWARE PLC is seeking a Business Support Analyst – Client Focus to join our team in Bogotá, Colombia. This hybrid role involves managing the full client lifecycle, including business analysis, service delivery, and production support tasks.

The ideal candidate will possess at least 3 years of experience in the card payments sector and will be responsible for client relationships, requirements gathering, and overseeing service requests. This position offers a remote work option with the potential for on-site transition in the future.