Customer Success Coordinator - Adoption

Allego; Medellín; Presencial; COP 95.102.000 - 158.504.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work via EOR contractor model

Contractor benefits including health

Descripción de la vacante

Allego is seeking a Customer Success/Support professional to partner with CSMs, configure Allego features, manage requests, lead sessions, and collaborate with Support to ensure adoption and success across a portfolio of Digital customers.

The role requires 1–2+ years in customer service or account management, strong technical aptitude, quick learning, and excellent communication. Offers remote work via an EOR for Colombia-based applicants.

Formación

• 1–2+ years of professional experience in customer service, customer success, or account management preferred.
• Strong technical aptitude and enthusiasm for becoming an expert in a SaaS platform.
• A natural curiosity and ability to quickly learn new products, workflows, and customer use cases.
• Strong organizational and project management skills with the ability to manage multiple CSM and customer requests and priorities simultaneously.

Responsabilidades

• Partner with Customer Success Managers to support the execution of customer adoption initiatives and success plans.
• Develop deep expertise in the Allego platform and apply that knowledge to help customers configure Allego features in support of their enablement initiatives.
• Manage customer and CSM execution requests through an intake process, balancing priorities and delivering work accurately and efficiently.
• Lead customer-facing configuration sessions, office hours, and platform training as appropriate.
• Partner with Allego Support and other internal teams when customer needs require technical troubleshooting or escalation.
• Deliver scoped Success Acceleration Services (SAS) engagements, providing hands-on configuration and execution support for defined customer initiatives.
• Oversee a portfolio of Digital customers, providing reactive support to aid in new feature and use case adoption.
• Maintain accurate records of customer activities, requests, and outcomes in Salesforce and ChurnZero.

Conocimientos

Customer success

Technical aptitude

Curiosity to learn

Project management

Ownership & responsiveness

Attention to detail

Written & verbal communication

Herramientas

Google Workspace

Slack

Salesforce

ChurnZero

Descripción del empleo

Allego is a rapidly growing SaaS technology company in the Boston area and creator of the market-leading Revenue Enablement Platform. Our technology helps Go-To-Market teams build the skills and access the knowledge they need to succeed in every selling situation.

Allego is the only revenue enablement platform to be named a Leader in both the Forrester Wave™ and the inaugural Gartner® Magic Quadrant™ for Revenue Enablement Platforms.

Not only are we growing quickly, but we’ve also been recognized as a top place to work by The Boston Business Journal, The Boston Globe, and Inc. Magazine. In addition, Selling Power named Allego one of the 50 Best Companies to Sell For in both 2025 and 2026.

What You'll Do At Allego

• Partner with Customer Success Managers to support the execution of customer adoption initiatives and success plans.
• Develop deep expertise in the Allego platform and apply that knowledge to help customers configure Allego features in support of their enablement initiatives.
• Manage customer and CSM execution requests through an intake process, balancing priorities and delivering work accurately and efficiently.
• Lead customer-facing configuration sessions, office hours, and platform training as appropriate.
• Partner with Allego Support and other internal teams when customer needs require technical troubleshooting or escalation.
• Deliver scoped Success Acceleration Services (SAS) engagements, providing hands-on configuration and execution support for defined customer initiatives.
• Oversee a portfolio of Digital customers, providing reactive support to aid in new feature and use case adoption.
• Maintain accurate records of customer activities, requests, and outcomes in Salesforce and ChurnZero.

Experience You'll Bring To Allego

• 1–2+ years of professional experience in customer service,customer success, or account management preferred.
• Strong technical aptitude and enthusiasm for becoming an expert in a SaaS platform.
• A natural curiosity and ability to quickly learn new products, workflows, and customer use cases.
• Strong organizational and project management skills with the ability to manage multiple CSM and customer requests and priorities simultaneously.
• A high level of ownership, responsiveness, and follow-through with customers.
• Exceptional attention to detail and commitment to delivering high-quality work.
• Strong written and verbal communication skills and confidence interacting directly with customers.
• Experience with Google Workspace, Slack, Salesforce and ChurnZero experience are a plus.

Compensation & Benefits

$30,000 - $50,000 USD annually (paid in local currency), which equates to approximately 94M COP - 156M COP per year

Your Employer of Record (EOR) will be Remote, which manages your payroll, taxes, benefits, and compliance. As an employee based in Colombia, you'll operate under a service agreement rather than an employment contract, while still receiving Remote's standard contractor benefits such as secure payments and access to benefits packages, including health benefits. This setup allows you to work fully remotely while collaborating closely with our team.

Operating Principles

Allego’s Operating Principles are at the heart of our business. They are the fabric of our culture and central to our approach to work, our customers and each other. Interested in learning more? Read more here!

Allego collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.

Allego does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. It is unlawful in MA to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.