Remote Property Management Coordinator — Bilingual (US)

OSA Outsourcing Advantage; Colombia; A distancia; COP 27.900.000 - 50.220.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Diverse projects

Supportive environment

Weekly payments

Weekends off

Descripción de la vacante

Outsourcing Advantage is seeking an experienced Property Management Coordinator to support the daily operations of a U.S.-based property management company. The ideal candidate will be bilingual in English and Spanish and excel at communicating with tenants, owners, and vendors.

You will coordinate maintenance requests, support lease administration, maintain records, and ensure smooth operations while delivering exceptional customer service.

Formación

• Proven professional experience in U.S. Property Management.
• Fully bilingual in English and Spanish (spoken and written).
• Excellent verbal and written communication skills.
• Strong customer service, conflict resolution, and interpersonal skills.
• Experience coordinating maintenance requests and communicating with vendors.
• Strong organizational and time management abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.
• High level of attention to detail and excellent follow-up skills.
• Ability to work independently while collaborating with a team.
• Proficiency with Microsoft Office and/or Google Workspace.
• Experience using property management software such as AppFolio, Buildium, Yardi, Propertyware, Rent Manager.
• Ability to overlap working hours with U.S. Eastern Time business hours.

Responsabilidades

• Serve as the primary point of contact for tenants, property owners, vendors, and contractors.
• Respond to tenant inquiries and resolve issues professionally and promptly.
• Coordinate maintenance requests and dispatch vendors while tracking work orders through completion.
• Follow up with vendors and tenants to ensure maintenance issues are resolved in a timely manner.
• Schedule property inspections, maintenance visits, vendor appointments, and property showings when required.
• Assist with lease administration, renewals, move-ins, move-outs, and occupancy updates.
• Maintain accurate tenant, lease, and property records within the company's management system.
• Assist with rent collection, payment follow-ups, and account inquiries when applicable.
• Monitor shared inboxes, answer incoming phone calls, and respond to general inquiries.
• Prepare reports, documentation, and correspondence as needed.
• Coordinate with the property management team to support efficient day-to-day operations.
• Ensure compliance with company policies and established property management procedures.

Conocimientos

Property management experience

Bilingual English/Spanish

Communication skills

Customer service

Maintenance coordination

Organizational skills

Time management

Multitasking

Independence + teamwork

MS Office / Google Workspace

Property management software

Overlap with US Eastern Time

Reliable internet & quiet workspace

Educación

Associate's or Bachelor's in Business Admin/Property Mgmt

Herramientas

AppFolio

Buildium

Yardi

Propertyware

Rent Manager

Descripción del empleo

Outsourcing Advantage is seeking an experienced Property Management Coordinator to support the daily operations of a U.S.-based property management company. The ideal candidate will be bilingual in English and Spanish and excel at communicating with tenants, owners, and vendors.

You will coordinate maintenance requests, support lease administration, maintain records, and ensure smooth operations while delivering exceptional customer service.