Remote Property Manager: Owner & Tenant Liaison

Royal York Property Management, inc.; Medellín; Híbrido; COP 67.072.000 - 80.486.000; Jornada completa

Descripción de la vacante

Royal York Property Management, Inc. is seeking an experienced Property Manager to oversee owner and tenant relationships for multiple residential files. The role emphasizes ownership of client outcomes, proactive communication, and high-volume management across remote settings.

The ideal candidate has 3–5+ years in property or related client-management roles, strong CRM skills, and excellent written and spoken English. This is a full-time remote position with ET hours and CAD compensation.

Formación

• 3–5+ years in property management or related client-ownership roles.
• Experience handling multiple clients/properties simultaneously.
• Strong communication and CRM skills.

Responsabilidades

• Act as the main contact for property owners and tenants throughout the management relationship.
• Manage multiple active clients, properties and files with strong organization and follow-through.
• Provide proactive updates so owners understand what is happening, what is pending and what comes next.
• Handle time-sensitive property and tenancy matters with urgency and clear communication.
• Coordinate next steps between owners, tenants, internal departments, vendors and other service providers.
• Collect, review and track required property, owner and tenant documentation.
• Maintain complete CRM records, including notes, tasks, follow-ups, updates and file movement.
• Escalate serious issues promptly and protect client satisfaction.

Conocimientos

Property management

Account management

Client success

Relationship management

Herramientas

CRM

Task management

Descripción del empleo

Royal York Property Management, Inc. is seeking an experienced Property Manager to oversee owner and tenant relationships for multiple residential files. The role emphasizes ownership of client outcomes, proactive communication, and high-volume management across remote settings.

The ideal candidate has 3–5+ years in property or related client-management roles, strong CRM skills, and excellent written and spoken English. This is a full-time remote position with ET hours and CAD compensation.