Remote Pre-Underwriting Interview Specialist

EX Squared LATAM; Colombia; Presencial; COP 87.336.244 - 122.270.742; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation in USD

Access to learning platforms

Flexible work environment

Collaborative teams

Descripción de la vacante

EX Squared LATAM is looking for a Customer Support Representative (PreCaller Specialist) to conduct structured interviews supporting commercial insurance underwriting in Colombia. This fully remote role requires advanced English proficiency and strong attention to detail while gathering critical information for risk assessments.

You will be responsible for documentation, verification processes, and maintaining communications with clients. EX Squared aims to foster a culture of collaboration, continuous learning, and personal growth.

Formación

• Professional experience in customer service or call center operations.
• Ability to conduct professional conversations and build rapport quickly.
• Comfortable following scripts and established procedures.

Responsabilidades

• Conduct outbound calls to gather and verify insurance-related information.
• Document findings accurately and prepare summaries for evaluations.
• Identify missing information and communicate with stakeholders.

Conocimientos

Advanced English proficiency (C1 level or higher)

Verbal communication and active listening skills

Attention to detail and documentation skills

Organizational and time management abilities

Problem Solving

Descripción del empleo

EX Squared LATAM is looking for a Customer Support Representative (PreCaller Specialist) to conduct structured interviews supporting commercial insurance underwriting in Colombia. This fully remote role requires advanced English proficiency and strong attention to detail while gathering critical information for risk assessments.

You will be responsible for documentation, verification processes, and maintaining communications with clients. EX Squared aims to foster a culture of collaboration, continuous learning, and personal growth.