Spanish Bilingual Customer Support Representative

BruntWork; Bogotá; Remote; COP 30,909,838; Full time

Benefits offered by this job

HMO Coverage for eligible locations

Job summary

A remote customer service company seeks a bilingual Customer Support Representative to handle client interactions in Spanish and English. You will manage calls, process insurance requests, and ensure customer satisfaction in a remote setup. Ideal candidates are detail-oriented, able to work independently, and have strong communication skills. This position offers flexible hours and an hourly rate equivalent to $6.00 USD.

Qualifications

• Fluent bilingual communication skills in Spanish and English (required).
• Professional phone manner with strong customer service orientation.
• Attention to detail for accurate data entry and message documentation.

Responsibilities

• Handle incoming calls and provide professional customer service in both Spanish and English.
• Process certificates of insurance requests using established templates.
• Route customer inquiries appropriately within the agency structure.

Skills

Fluent bilingual communication skills in Spanish and English

Professional phone manner

Attention to detail

Ability to work independently

Familiarity with phonetic alphabet (bonus)

Comfortable learning VoIP software

Job description

Spanish Bilingual Customer Support Representative – BruntWork

You’ll be the primary point of contact for a diverse client base, where 70% of interactions happen in Spanish. This role puts you at the center of customer relationships, ensuring every caller receives professional, accurate service while supporting the agency’s daily operations. You’ll work with established processes and templates, making an immediate impact on customer satisfaction while building valuable insurance industry experience in a supportive remote environment.

Job Highlights

• Hourly Rate: The equivalent of $6.00 USD per hour in the applicant’s local currency
• Number of Paid Hours Per Week: 40 hours per week
• Schedule: Monday through Friday, 8:30 AM to 5:30 PM Eastern Time with one hour unpaid break
• Work Arrangement: Work from home
• Side Note: Since this is a permanent work‑from‑home position and the arrangement is that of an “Independent Contractor,” the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.
• Location: Bogota, D.C., Capital District, Colombia
• Benefits: HMO Coverage for eligible locations

Responsibilities

• Handle incoming calls and provide professional customer service in both Spanish and English
• Take detailed, accurate messages and verify customer information using proper protocols
• Process certificates of insurance requests using established templates and procedures
• Perform data entry tasks related to customer accounts and insurance documentation
• Follow established scripts and quality standards for consistent service delivery
• Double‑check all customer details for accuracy, including phone numbers and contact information
• Route customer inquiries appropriately within the agency structure
• Support administrative tasks related to insurance operations and client management

Requirements

• Fluent bilingual communication skills in Spanish and English (required)
• Professional phone manner with strong customer service orientation
• Attention to detail for accurate data entry and message documentation
• Ability to work independently in a remote environment with reliable internet
• Bonus if you have call center experience or familiarity with phonetic alphabet
• It helps if you're comfortable learning VoIP software and cloud‑based systems

Reminder

Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which includes pre‑screening assessment questions, technical check of your computer, and voice recording.

APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.