Customer Service Representative (ON-SITE)

RAM BPO ?; Medellín; Presencial; COP 29.016.000 - 32.364.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Lunch during training

Office in El Poblado, Medellín

International team

Structured onboarding

Descripción de la vacante

RAM BPO is seeking an organized client operations assistant in Medellín for a US-based commercial insurance tech company. You'll handle client–carrier requests, intake submissions, CRM logging, and proactive communication.

English must be strong (B2+), you’ll work with an international team, train during a 5-day onboarding, and enjoy a structured schedule Monday–Friday with a generous training stipend and onsite office in El Poblado.

Formación

• Strong written and verbal English at a B2+ level for client emails.
• Able to manage multiple cases with attention to detail.
• Familiarity with CRMs and learning new tools quickly.
• Sense of urgency and proactive communication.

Responsabilidades

• Process client–carrier inquiries and translate into clear language.
• Complete intake applications and rework submissions as needed.
• Log documents, communications and notes in the CRM.
• Monitor inbox, provide status updates and flag urgent items.

Conocimientos

Strong English (B2+)

Organized

Fast learner

Proactive communicator

Herramientas

CRM software

Internal messaging tools

Descripción del empleo

Do you like things to flow?

You’ll work alongside a leading commercial insurance technology company in the United States — a high-volume industry where speed and precision make all the difference.

Location:

• El Poblado, Medellín Type: Full-time

Do you like things to flow?

You’ll work alongside a leading commercial insurance technology company in the United States — a high-volume industry where speed and precision make all the difference.

What You’ll Do

Client–Carrier Relay You’ll receive information requests from underwriters, translate them into clear language for the client, collect what’s needed, and relay it back properly formatted. If a client hasn’t responded in 24 hours, you follow up. If the underwriter hasn’t responded in 48, same thing.

Intake Support You’ll complete applications for clients who need additional coverage or whose submissions require rework. Accuracy and speed go hand in hand here.

Documentation & CRM Management Everything you do gets logged. Documents, communications, notes, all recorded in the CRM after every action.

Customer Support You’ll monitor the inbox, respond with status updates, handle calls when needed, and immediately flag any urgency to the team.

What We’re Looking For

• Strong written and verbal English at a B2+ level or higher, you’ll be writing professional emails to clients and carriers every day
• Organized and able to manage multiple cases simultaneously without dropping the ball
• Comfortable working in CRMs and picking up new tools quickly
• A real sense of urgency, when something is time-sensitive, you move
• Proactive communicator, if you see something stuck, you say so
• Experience in insurance, customer service, or operations is a plus, but not required. We’ll train you.

What We Offer

Training Process

• 5 days of training from Monday to Friday

Training Compensation

• $50.000 COP per day
• Lunch included during training days

Final Compensation

• Salary: $2,500,000 COP + $249.095 COP legally mandated transportation allowance + Overtime and additional payments
• Free lunch every day
• Office located in El Poblado, Medellín
• Schedule: Monday to Friday, 8:00 am – 7:30 pm with 1 hour lunch break and 2 × 15-minute breaks
• Structured onboarding with full training from day one
• Collaborative work environment with an international team

How You’ll Work

You’ll report to a Team Lead and work closely with the sales and operations teams. Day-to-day coordination happens through internal messaging, you’re expected to be available and responsive during working hours. You’ll have a supervised period before working independently, so you can build confidence from the start.

If you’re someone who likes to keep things under control, communicates clearly, and can’t stand leaving something unresolved, this role is for you.