Remote Personal Injury Case Assistant (Bilingual)

HireHawk Inc.; Colombia; Remote; COP 53,280,000 - 56,832,000; Full time

Job summary

HireHawk Inc. is seeking a Remote Personal Injury Case Manager Support to assist U.S. and California cases in the pre-litigation phase.

You will coordinate treatment, communicate with clients in English and Spanish, and maintain case notes under the guidance of the Case Manager. This is a full-time remote contractor position with PST-aligned hours. You will handle a high-volume caseload, ensure timely follow-ups, schedule medical appointments, and manage records and insurance communications.

Qualifications

• 1–3 years or more of hands-on U.S. personal injury case management experience.
• Direct personal injury experience in California is required.
• Bilingual English and Spanish with strong written and verbal communication skills.
• Working knowledge of personal injury workflows, medical coordination, and insurance communications.
• Experience using legal case management software to maintain accurate case notes and tasks.
• Strong organization and ability to work remotely with minimal supervision.

Responsibilities

• Track daily priorities and complete follow-ups to keep pre-litigation cases progressing.
• Inform English- and Spanish-speaking clients about case updates and appointments with clear communication.
• Coordinate medical appointments, referrals, MRIs, injections, and treatments under Case Manager direction.
• Follow up on attendance to maintain treatment progress and address gaps.
• Request and organize medical records, bills, statements, and documentation from providers.
• Move insurance follow-ups forward through verification and insurer communication.
• Maintain reliable case histories with accurate notes in the case management system.
• Flag potential delays and escalate concerns to the Case Manager.
• Provide organized medical records and supporting materials for the demand preparation team.
• Coordinate handoffs between Case Managers, attorneys, medical staff, and demand preparation.

Skills

U.S. personal injury case management

California personal injury experience

Bilingual English/Spanish

Legal case management software

Organization & follow-through

Remote work

Tools

Legal case management software

Job description

HireHawk Inc. is seeking a Remote Personal Injury Case Manager Support to assist U.S. and California cases in the pre-litigation phase.

You will coordinate treatment, communicate with clients in English and Spanish, and maintain case notes under the guidance of the Case Manager. This is a full-time remote contractor position with PST-aligned hours. You will handle a high-volume caseload, ensure timely follow-ups, schedule medical appointments, and manage records and insurance communications.