Case Manager - Personal Injury (Remote) | Colombia

HireHawk Inc.; Bogotá; A distancia; COP 49.756.000 - 56.864.000; Jornada completa

Descripción de la vacante

HireHawk Inc. is seeking a Case Manager – Personal Injury (Pre-Litigation) to own an assigned caseload from intake through settlement or transfer to litigation.

You will be the central point of coordination between injured clients, medical providers, insurance adjusters, demand writers, and supervising attorneys. You’ll work remotely on a Monday–Friday Pacific Time schedule, with 8:30 AM–5:00 PM hours; the role requires 2–3+ years supporting U.S.

Formación

• Manage pre-litigation matters from intake through medical treatment, demand preparation, and settlement.
• Communicate with injured clients, medical providers, and insurance adjusters.
• Maintain complete, accurate case records in the case management system.
• Coordinate medical treatment, referrals, appointments, and follow-ups.
• Prepare files for demand writers and settlement coordination.

Responsabilidades

• Own an assigned portfolio of personal injury cases from intake through demand, settlement, or transfer to litigation.
• Keep clients informed about case status, medical treatment, upcoming steps, and requirements.
• Coordinate medical treatment, referrals, appointments, and follow-ups to keep care on track.
• Review and organize medical records, bills, and supporting documents.
• Communicate with insurance adjusters regarding claim status and settlement progress.
• Monitor timelines, deadlines, and documentation to prevent delays.
• Identify issues early and escalate to supervising attorneys as needed.
• Support settlement coordination and file readiness with demand writers.
• Maintain organized case records in the CMS.

Conocimientos

Case management

English communication

Time management

Independent work

Client communication

Attention to detail

Multi-tasking

Educación

High school diploma

Herramientas

Filevine

CASEpeer

SmartAdvocate

Descripción del empleo

• Employment Type:Full-Time Contractor
• Workplace:Remote
• Compensation:USD $1,400 - $1,600 / month
• Schedule:Monday-Friday schedule, 8:30 AM–5:00 PM PST.

About Us

HireHawk connects skilled professionals around the world with meaningful remote opportunities at U.S. and Canadian companies. We focus on building high-performing remote teams where strong communication, ownership, and consistent follow-through matter. In this role, you will support a U.S. personal injury law firm while working remotely within a structured, outcomes-focused environment.

About the Role

As a Case Manager – Personal Injury (Pre-Litigation), you will take ownership of an assigned caseload from intake through settlement or transfer to litigation. You will be the central point of coordination between injured clients, medical providers, insurance adjusters, demand writers, and supervising attorneys.

Your work will directly influence how efficiently cases progress and how supported clients feel throughout what can be a stressful process. This is a strong fit for someone who already understands U.S. plaintiff-side personal injury work and can independently manage priorities while knowing when attorney involvement is needed.

The working schedule is Monday through Friday, 8:30 AM to 5:00 PM Pacific Time.

Responsibilities

• Own an assigned portfolio of personal injury cases from intake through demand, settlement, or transfer to litigation.
• Keep clients consistently informed about case status, medical treatment, upcoming steps, and outstanding requirements.
• Coordinate medical treatment, referrals, appointments, and follow-ups so clients remain on track with their care.
• Request, obtain, review, and organize medical records, billing statements, and other supporting case documentation.
• Communicate directly with insurance adjusters regarding claim status, liability, coverage, documentation, and settlement progress.
• Monitor treatment timelines, case milestones, deadlines, missing records, and outstanding documentation to prevent avoidable delays.
• Identify case issues, stalled treatment, liability concerns, or other risks early and escalate them to supervising attorneys when appropriate.
• Partner with demand writers to ensure files are complete, organized, and ready for demand preparation.
• Support settlement coordination by tracking outstanding balances, liens, documentation, and case closure requirements.
• Maintain complete, accurate, and well-organized case records within the firm's case management system.

Must-Have:

• 2–3+ years of relevant experience supporting U.S. plaintiff-side personal injury cases, with hands-on case management experience strongly preferred.
• Demonstrated ability to manage pre-litigation matters from intake through medical treatment, demand preparation, and settlement.
• Experience communicating directly with injured clients, medical providers, and insurance adjusters.
• Strong written and verbal English communication skills, including the ability to communicate with clients professionally and empathetically.
• Strong organizational skills and the ability to manage multiple active cases, deadlines, documentation requirements, and competing priorities.
• Ability to work independently, maintain consistent follow-through, and recognize when an issue requires attorney involvement.
• High school diploma or equivalent required; relevant hands-on legal experience may substitute for additional formal education.
• Experience using Filevine, CASEpeer, SmartAdvocate, or a comparable legal case management platform.

Nice to Have:

• Experience supporting a California-based personal injury law firm, including familiarity with California claims, liability investigations, and settlement workflows.
• Associate's or bachelor's degree in Legal Studies, Paralegal Studies, or a related field.
• Experience preparing files for demand writers, including organizing medical records, bills, medical summaries, and supporting documentation.
• Experience managing a high-volume personal injury caseload.