Case Manager - Personal Injury | Colombia

HireHawk Inc.; Colombia; Remote; COP 49,728,000 - 56,832,000; Full time

Job summary

HireHawk Inc. is seeking a remote Personal Injury Case Manager to support a U.S. law firm. You will manage cases from intake to settlement, keep clients informed, and coordinate medical care and records in a structured, outcomes-focused environment.

The ideal candidate has 2–3+ years of U.S. plaintiff-side experience, excellent English communication, and strong organizational skills. This is a remote, full-time contractor role with global client exposure.

Qualifications

• 2–3+ years of experience supporting U.S. plaintiff personal injury cases.
• Manage pre-litigation matters through medical treatment, demand prep, settlement.
• Direct communication with injured clients, medical providers, and adjusters.
• Strong written and verbal English communication, professional and empathetic.
• Excellent organization with multiple cases, deadlines and priorities.
• Ability to work independently and escalate issues to attorneys when needed.
• High school diploma or equivalent; legal experience may substitute.
• Experience with Filevine, CASEpeer or SmartAdvocate preferred.

Responsibilities

• Own an assigned portfolio of personal injury cases from intake through settlement or transfer.
• Keep clients informed about case status, medical treatment, and next steps.
• Coordinate medical treatment, referrals, appointments and follow-ups.
• Request, review and organize medical records, billing statements, and docs.
• Communicate with insurance adjusters regarding claim status and settlement progress.
• Monitor timelines, milestones, deadlines, and documentation to prevent delays.
• Identify issues and risks early and escalate to supervising attorneys.
• Support demand writers to ensure files are complete and ready for demand.
• Assist settlement coordination by tracking balances, liens, and closure requirements.
• Maintain complete, accurate case records in the firm's CMS.

Skills

Client communication

Case management

Organizational skills

English proficiency

Independent worker

Education

High school diploma

Tools

Filevine

CASEpeer

SmartAdvocate

Job description

Employment Type: Full-Time Contractor Workplace: Remote Compensation: USD $1,400 - $1,600 / month Schedule: Monday-Friday schedule, 8:30 AM - 5:00 PM PST.

About Us

HireHawk connects skilled professionals around the world with meaningful remote opportunities at U.S. and Canadian companies. We focus on building high-performing remote teams where strong communication, ownership, and consistent follow-through matter.

About the Role

In this role, you will support a U.S. personal injury law firm while working remotely within a structured, outcomes-focused environment.

Responsibilities

• Own an assigned portfolio of personal injury cases from intake through demand, settlement, or transfer to litigation.
• Keep clients consistently informed about case status, medical treatment, upcoming steps, and outstanding requirements.
• Coordinate medical treatment, referrals, appointments, and follow-ups so clients remain on track with their care.
• Request, obtain, review, and organize medical records, billing statements, and other supporting case documentation.
• Communicate directly with insurance adjusters regarding claim status, liability, coverage, documentation, and settlement progress.
• Monitor treatment timelines, case milestones, deadlines, missing records, and outstanding documentation to prevent avoidable delays.
• Identify case issues, stalled treatment, liability concerns, or other risks early and escalates them to supervising attorneys when appropriate.
• Partner with demand writers to ensure files are complete, organized, and ready for demand preparation.
• Support settlement coordination by tracking outstanding balances, liens, documentation, and case closure requirements.
• Maintain complete, accurate, and well-organized case records within the firm's case management system.

Requirements

• 2-3+ years of relevant experience supporting U.S. plaintiff-side personal injury cases, with hands-on case management experience strongly preferred.
• Demonstrated ability to manage pre-litigation matters from intake through medical treatment, demand preparation, and settlement.
• Experience communicating directly with injured clients, medical providers, and insurance adjusters.
• Strong written and verbal English communication skills, including the ability to communicate with clients professionally and empathetically.
• Strong organizational skills and the ability to manage multiple active cases, deadlines, documentation requirements, and competing priorities.
• Ability to work independently, maintain consistent follow-through, and recognize when an issue requires attorney involvement.
• High school diploma or equivalent required; relevant hands-on legal experience may substitute for additional formal education.
• Experience using Filevine, CASEpeer, SmartAdvocate, or a comparable legal case management platform.

Nice to Have

• Experience supporting a California-based personal injury law firm, including familiarity with California claims, liability investigations, and settlement workflows.
• Associate's or bachelor's degree in Legal Studies, Paralegal Studies, or a related field.
• Experience preparing files for demand writers, including organizing medical records, bills, medical summaries, and supporting documentation.
• Experience managing a high-volume personal injury caseload.