Remote People Ops & Performance Coach for Virtual Assistants

Valatam; Colombia; Remote; COP 33,763,000 - 39,094,000; Full time

Benefits offered by this job

Paid time off

Performance bonuses

Medical stipend

Birthday bonuses

Wellness allowance

Unlimited online fitness classes

Company events

Job summary

Valatam, a remote-friendly company connecting bilingual professionals in Latin America with global clients, is seeking a Remote People Operations & Performance Associate. You will monitor VA performance, productivity, and attendance while providing coaching and ongoing support.

You will analyze performance data, maintain accurate reports, and collaborate with HR, Account Management, and Finance to strengthen service quality, engagement, and retention.

Qualifications

• Fluent in English and Spanish with excellent communication.
• Minimum 2–3 years in people management or similar roles.
• Experience tracking KPIs, productivity, attendance, or service quality.
• Proficiency with time-tracking tools and project management software is a plus.

Responsibilities

• Monitor VA attendance, hours, productivity, and performance.
• Identify risks, analyze root causes, and implement improvements.
• Coach through regular check-ins and update improvement plans.
• Maintain dashboards and monthly performance reports.
• Validate undertime/overtime data for Finance submission.
• Coordinate with Account Management to align with client expectations.
• Collaborate with HR, Finance, Growth, Recruitment, and L&D on trends.
• Support VA engagement, development, and retention initiatives.
• Contribute to HR programs and new-hire training.
• Handle ad hoc administrative projects.

Skills

English fluency

Spanish fluency

People management

Coaching skills

Communication skills

Attention to detail

Remote work capability

Education

Bachelor's or Associate's degree

Tools

Asana

Notion

Trello

Time-tracking tools

Google Workspace

Microsoft Office

Job description

Valatam, a remote-friendly company connecting bilingual professionals in Latin America with global clients, is seeking a Remote People Operations & Performance Associate. You will monitor VA performance, productivity, and attendance while providing coaching and ongoing support.

You will analyze performance data, maintain accurate reports, and collaborate with HR, Account Management, and Finance to strengthen service quality, engagement, and retention.