Client Success Manager (Remote)

Valatam; Colombia; A distancia; COP 38.125.915 - 39.941.434; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Gym/Wellness allowance

Medical stipend after 6 months

Unlimited online fitness classes

Discretionary bonuses

5 Holidays as PTO

10 Self-care days

Commissions on upsells

Ongoing pay rate increments

Invites to annual Christmas parties

Descripción de la vacante

An established industry player is seeking a Bilingual Client Success Manager to join their remote team. This role is crucial for developing client projects and ensuring customer satisfaction through effective relationship management. Ideal candidates will have strong communication skills, a knack for problem-solving, and the ability to analyze market trends. With a focus on teamwork and excellence, this position offers the opportunity to grow within a supportive environment while working with diverse clients across various industries. If you thrive in a dynamic setting and are passionate about client success, this opportunity is perfect for you.

Formación

• 2+ years of account or client management experience, preferably remote.
• Fluent in English (C1/C2) with excellent communication skills.

Responsabilidades

• Maintain relationships with clients through regular check-ins.
• Preemptively solve problems with clients or their team members.

Conocimientos

Client management

Communication skills

Problem-solving

Market trend analysis

Relationship building

Educación

Bachelor's degree in Business

Bachelor's degree in Marketing

Herramientas

Database management software

Communication tools

Descripción del empleo

We're seeking a Bilingual Client Success Manager (Remote)

People residing in Venezuela, Colombia, Argentina, Ecuador, Peru, Nicaragua

Work Schedule: Monday-Friday, 9 am - 5 pm EST

Language: Fluent written and spoken English (C1/C2)

Only resumes in English will be considered!

About Us

At Valatam, we are passionate about building extraordinary remote teams in Latin America for growth-minded businesses across various industries in The US. Our values drive everything we do, ensuring that we deliver exceptional service to our clients and create a supportive and dynamic work environment for our team members. You will love it here if you embrace our core values:

• ACTION - You have an action bias. You get things done, fast
• CARE - You take pleasure in helping others and doing things the right way
• OUTSTANDING - You have the highest standards and run things like a well-oiled machine
• DEPENDABLE - If someone asks you to do something, they KNOW it will get done
• ENERGY - You bring a positive, enthusiastic, can-do attitude to work every day.

THE ROLE

We are currently seeking a bilingual Client Success Manager to join our team. As a Valatam team member, you will play a crucial role in developing client projects and accounts to initiate and maintain good client-team member relationships, meeting the operational needs of assigned client segments, ensuring that project goals are met, and ensuring customer satisfaction.

You'll have success here if you value clear processes and feel qualified to do the following:

• Maintaining relationships with clients through regular check-ins
• Preemptively solving problems with clients or their team members before they happen
• Growing our teams on each account through upselling and cross-selling
• Generating referrals from your accounts
• Presenting new placements, scheduling calls, and onboarding clients
• Updating databases and generating reports as needed
• Updating VA Manager on new placements and coordinating placement logistics
• Providing feedback on team members' performance and client satisfaction

Requirements

• Bachelor's degree in Business, Marketing, or a related field is preferred
• C1/C2 English writing and speaking skills
• At least 2 years of account or client management experience preferably remote
• Excellent communication and interpersonal skills with a knack for building relationships
• Ability to analyze market trends and adapt sales strategies accordingly
• A quiet home office with a desk and office chair
• Stable internet with at least 10 MBPS download & 2 MBPS upload speed
• A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone
• Access to a quiet "home office"
• Access to a backup place of work in case they suffer a power cut or internet failure, as well as a secondary backup internet option (mobile hotspot, Multibam, WiPod, etc.)

Benefits

• Our pay rate: $5/hr (approx $840-880/month)
• Commissions on upsells (approx $300-500 for each successful upsale)
• Ongoing pay rate increments once a year based on performance
• Discretionary bonuses
• 5 Holidays as PTO
• 10 Self-care days
• Gym/Wellness allowance
• Medical stipend after 6 months of services provided
• Unlimited online fitness classes with our online personal training partner
• Invites to our annual Christmas parties and other in-person or online gathering

WHY VALATAM

• Work-from-home, fully remote positions
• Secure long-term work opportunities
• Gain international experience working with US companies
• Enhance your English proficiency in a multicultural work environment
• Paid training opportunities and gain experience in a new industry
• Work with a dynamic team dedicated to excellence and innovation
• Experience a healthy work/life balance
• Earn competitive pay in USD currency

Please fill out our application form, ensuring you answer all the questions. We will get back to you with more information shortly after receiving your application.

Seniority level

Associate

Employment type

Full-time

Job function

Project Management

Industries

Non-profit Organizations and Primary and Secondary Education