Remote Overnight Intermodal Dispatcher

Zelh; Bogotá; Hybrid; COP 222,795,000 - 350,107,000; Full time

Benefits offered by this job

Remote or in-office work

20+ days PTO

English courses

Equipment provided

Job summary

Zelh is seeking a detail-oriented Intermodal Dispatcher to orchestrate overnight intermodal operations in a fast-paced logistics setting. You will manage 10–15 drivers, monitor shipments, coordinate rail activities, and maintain clear communication with drivers, customers, and the daytime team.

The role requires experience in US freight dispatch, strong knowledge of container movements, and excellent English communication.

Qualifications

• Experience in US freight dispatch including intermodal operations.
• Strong understanding of container transportation and dispatch workflows.
• Experience working with US trucking operations.
• Excellent multitasking and prioritization skills.
• Strong problem-solving mindset.

Responsibilities

• Dispatch and coordinate 10–15 intermodal drivers during overnight operations.
• Support drivers finishing their shifts and those starting their working day.
• Coordinate driver schedules, container pickups, deliveries, and reload opportunities to maximize equipment utilization and minimize empty miles.
• Track shipments and containers, monitor driver progress, and update shipment statuses in the TMS.
• Monitor incoming operational emails and take timely action to prevent delays.
• Escalate critical issues and provide clear updates to the daytime team.
• Review incoming emails, identify customer requests, and determine the appropriate responses or next steps.
• Communicate with customers regarding shipment statuses, additional charges, rail delays, warehouse delays, and traffic disruptions.
• Schedule appointments and coordinate pickup and delivery arrangements.
• Enter work orders and shipment details into the company's system.
• Scan and upload documents, maintain accurate records, and update Excel tracking sheets and operational reports.
• Follow up on pending requests to ensure timely resolution and accurate information.
• Track containers through rail carrier websites and verify container availability and release statuses.
• Coordinate rail billing for containers through email and steamship line portals.
• Process payments for rail lift fees and storage charges through rail websites.
• Manage container pickup notifications, export and empty container releases, depot release requests, and street turn requests.
• Coordinate with customers, terminals, depots, warehouses, and rail providers to ensure smooth container movements.
• An important part of this role is identifying opportunities to improve efficiency and reduce unnecessary driver movement.
• You'll help coordinate reloads, including unloading import containers and loading export containers at the same facility whenever possible.
• These efforts help reduce empty miles, minimize driver downtime, improve customer service, and increase profitability.
• Additional bonuses are available for operational efficiency improvements.

Skills

US freight dispatch

Intermodal operations

Overnight shift

English proficiency

multitasking

Tools

TMS

Microsoft Excel

Job description

Zelh is seeking a detail-oriented Intermodal Dispatcher to orchestrate overnight intermodal operations in a fast-paced logistics setting. You will manage 10–15 drivers, monitor shipments, coordinate rail activities, and maintain clear communication with drivers, customers, and the daytime team.

The role requires experience in US freight dispatch, strong knowledge of container movements, and excellent English communication.