Logistics Account Specialist

Charger-Logistics-Inc; Bogotá; Presencial; COP 27.900.000 - 46.872.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Professional growth career

Competitive pay package

Descripción de la vacante

Charger logistics Inc. is seeking a Weekend Dispatcher to monitor shipments, communicate with customers, drivers, and internal teams, and manage track-and-trace activities to ensure service quality.

The role emphasizes weekend scheduling, problem resolution, and proactive reporting, with 2+ years in transportation/logistics sales or account management preferred. This position offers opportunities for growth, competitive pay, and a dynamic team environment in the logistics sector.

Formación

• 2+ years of sales and account management experience in transportation and logistics is preferred.
• Strong knowledge of land transportation.
• Strong verbal, written, and presentation skills; interpersonal and customer relation skills.
• Strong negotiation skills with proven closing ability.

Responsabilidades

• Monitor and track shipments; maintain real-time visibility and service performance.
• Communicate with customers, drivers, and internal teams regarding shipment status and issues.
• Update customer portals, systems, and shipment records with accurate information.
• Coordinate pickup and delivery appointments and ensure customer requirements are met.
• Identify and resolve service disruptions, delays, and other operational exceptions.
• Handle customer inquiries and complaints with timely solutions and follow-up.
• Prepare and distribute overnight reports to overnight and daytime operations teams.
• Maintain accurate documentation and collaborate with customers, carriers, and stakeholders.

Descripción del empleo

Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.

We´re looking for a Weekend Dispatcher who is responsible for weekend shipment monitoring, customer communication, track and trace activities, exception management, appointment coordination, operational reporting, and proactive problem resolution to ensure efficient transportation operations and exceptional customer service.

Schedule

Friday to Monday 8AM to 4PM CST

Monday to Friday 1PM to 10PM CST

Responsibilities

• Monitor and track active shipments throughout afternoon hours, maintaining real-time visibility and service performance.
• Communicate with customers, drivers, and internal teams regarding shipment status, delivery schedules, and operational issues.
• Update customer portals, systems, and shipment records with accurate and timely information.
• Coordinate pickup and delivery appointments and ensure customer requirements are met.
• Identify, elevate, and resolve service disruptions, delays, load recoveries, and other operational exceptions.
• Handle customer inquiries and complaints, providing timely solutions and follow-up.
• Prepare and distribute overnight reports, ensuring all critical updates and exceptions are communicated to the overnight and daytime operations team.
• Maintain accurate documentation and collaborate effectively with customers, carriers, and internal stakeholders.

• 2+ years of sales and account management experience in transportation and logistics field is preferred.
• Ability to understand the business processing requirements using technology and conceptualize creative solutions to implement them.
• Strong knowledge and understanding of land transportation.
• Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills.
• Strong negotiation skills with proven closing ability.
• Ability to function independently with little or no supervision as well as function in a team environment.

• Professional growth career
• Competitive pay package

In Charger Logistics we care about giving equal opportunities to each candidate and employee, we consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, medical condition, or disability.

We invest time and support in you to provide the room to learn, grow and work your way up. An entrepreneurially minded organization where you’ll be given support and room to develop your own strategies. If this sounds like what you’re looking for, then we might be the place for you.