Dispatcher

Perfiles Y Soluciones Logisticas S.A.S.; Bogotá ciudad; Presencial; COP 20.088.000 - 31.248.000; Jornada completa

Descripción de la vacante

PERFILES Y SOLUCIONES LOGISTICAS S.A.S. is seeking a detail-oriented Dispatch Specialist to support daily final-mile transportation operations and maintain visibility across routes and deliveries.

The role requires at least 6 months of Dispatch experience and English proficiency (B2-C1). You will monitor real-time operations, coordinate with leaders and carrier managers, and update multiple systems accurately.

Formación

• Minimum 6 months of Dispatch experience.
• B2-C1 level English proficiency.
• Experience monitoring routes, deliveries or transportation operations.

Responsabilidades

• Monitor final-mile operations, routes and delivery status.
• Review activity across systems and identify exceptions.
• Communicate with leadership and carrier-partner managers.
• Identify issues, analyze data, and determine next actions.
• Escalate issues needing higher authority decisions.
• Maintain accurate updates in systems and messaging platforms.
• Follow up on open operational issues until resolved.
• Support visibility into delivery performance and route execution.
• Prioritize urgent issues by impact on delivery.
• Document actions, escalations, and outcomes for records.
• Maintain consistent communication during shifts.
• Participate in team meetings and process updates.
• Adapt to SOP and workflow changes; provide dispatch support as needed.

Conocimientos

Dispatch experience

English proficiency

Educación

University degree / Professional degree

Descripción del empleo

We are looking for a detail-oriented and proactiveDispatch Specialistto support daily final-mile transportation operations and maintain visibility across assigned routes, deliveries, and operational activities.The ideal candidate will haveat least 6 months of Dispatch experienceand strong communication skills in English. This role requires the ability to monitor operations in real time, identify exceptions, coordinate with internal operational leadership and carrier-partner managers, and ensure accurate and timely updates across multiple systems.

Key Responsibilities

• Monitor assigned final-mile van operations, including route, delivery, and operational status.
• Review activity across multiple operational systems and identify potential exceptions or issues.
• Communicate with internal operational leadership and managers supporting assigned carrier partners.
• Identify delivery and route issues, analyze available information, and determine appropriate next actions.
• Escalate operational issues that require additional leadership involvement or decisions outside the assigned authority.
• Maintain accurate and timely updates in systems of record and internal communication platforms.
• Follow up on open operational issues until the required action or resolution is confirmed.
• Support visibility into delivery performance, route execution, and operational exceptions.
• Prioritize issues based on urgency and potential impact on delivery execution.
• Document actions, updates, escalations, and outcomes to maintain accurate operational records.
• Maintain consistent communication and responsiveness throughout the assigned shift.
• Participate in team communications, operational meetings, training, and process updates.
• Adapt to changes in SOPs, workflows, systems, and operational requirements.
• Perform additional dispatch and operational support activities as assigned.

Requirements

• Minimum 6 months of experience in Dispatch is required.
• B2-C1 English level proficiency.
• Previous experience monitoring routes, deliveries, drivers, or transportation operations.

Requerimientos- Educación mínima: Universidad / Carrera Profesional
años de experiencia
Idiomas: Inglés
Palabras clave: controlador, despachador, dispatcher